Okechukwu Nicholas

OKECHUKWU SYLVESTER NICHOLAS Technical Operations and Product Management Leader Abuja, Nigeria •-• - PROFESSIONAL EXPERIENCE HAVOSOFT INTERNATIONAL LIMITED Abuja, Nigeria IT Operations Manager 2024 - Present ● Supervised daily technical operations across 4 strategic business units, improving efficiency by 30%. ● Coordinated and managed over 20 technical projects, ensuring on-time delivery and a 15% reduction in operational costs. ● Implemented processes that enhanced technical performance, resulting in a 20% increase in system uptime. Software Product Manager 2023 - 2024 ● Directed feature enhancements for SalesCloud and VisitorsCloud, increasing user adoption by 25%. ● Collaborated with cross-functional teams, delivering 10 high-quality software products on schedule. ● Created a roadmap for feature enhancements that led to a 40% improvement in product usability and user satisfaction. DOTMAC TECHNOLOGY LIMITED Abuja, Nigeria Technical Manager 2022 - 2023 ● Supervised a team of 12 network operations officers, achieving a 98% issue resolution rate for over 2000 subscribers. ● Oversaw troubleshooting and resolution of network issues, reducing downtime by 35%. Special Project Manager 2022 - 2023 ● Managed a team of 36 infrastructural engineers, ensuring successful deployment of network infrastructure across 36 states. ● Delivered projects on time and within budget, contributing to a 50% increase in network coverage. Network Operations Officer 2021 - 2022 ● Configured and monitored 24 border gateway routers, maintaining network performance at 99.9% uptime. ● Implemented network security measures that reduced cyber threats by 40%. Eagles Planet Institute 2020 - Present ● Data science instructor SELECTED PROJECT EXPERIENCE Product Manager Tester for the Development of SaaS Applications 2023 - 2024 ● Created a roadmap for feature enhancement for SalesCloud, Metadata, and VisitorsCloud applications. Collaborated with 5 cross-functional teams to deliver high-quality software products like Revenue360 and Learning Management Systems. ● Conducted several manual and automated tests to certify the products. Development of Medplus E-commerce Store 2023 - 2024 ● Supervised a team of software developers as a QA engineer to develop Medplus's e-commerce platform. ● Enabled Medplus to extend services to rural communities, increasing access to essential medications by 50%. Installation of 3 NIGCOMSAT 1R Earth-Station 2022 - 2023 ● Teamed up with Earth station engineers to deploy three Starwin earth station antennas in Lagos and Abuja, Nigeria. ● Participated in the enhancement of antenna infrastructures, ensuring reliable tracking and signal reception from the NIGCOMSAT 1R Satellite. Installation and Management of 79 NHIS Ad-hoc Internet Kiosks - Cloud Infrastructure 2021 - 2022 ● Partnered with NIMC and NHIS network teams to establish an IPsec encrypted network pipeline to 79 internet kiosk sites. ● Supervised the management of network infrastructures, ensuring 99% operational efficiency. ● EDUCATION National Institute of Information Technologies Diploma in Data Science 2020 – 2021 National Youth Service Corps (NYSC) 2018 - 2019 Michael Okpara University of Agriculture, Umudike, Abia State Bachelor of Engineering in Computer Engineering 2012 – 2017 ADDITIONAL INFORMATION Technical Skills ● Networking: Proficient in BGP, OSI Model, MPLS, subnetting, IPsec, network encapsulation, routing, and switching. ● Web Development: Skilled in HTML, R, PHP, CSS, MySQL, and JavaScript. ● Data Science: Expertise in data analysis, data visualization, and data modeling. Proficient in Power BI. ● Tools & Methodologies: DevOps, Agile, Scrum, ScrumBan, Jira, Zoho, ERP software. ● Quality Assurance: Skilled in manual and automation testing, STCL, defect management. Certifications ● AWS Certified Cloud Practitioner, 2022 ● New Horizon Certified Project Manager, 2022 ● Birmingham City University ODpi ELAN Project, 2023 ● Onion Academy Certified Software Tester, 2024 ● Data with precision Power BI certified 2024