OKEBUGWUCHINYEREPEACE
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KubwaFCT,Abuja
PERSONAL DATA
Sex:
Date of Birth:
Marital status:
State of origin/Nationality:
local government area:
Female
4thNovember 1997
Single
Abia
Ikwuano
OBJECTIVE
Motivated and dedicated Customer Support Agent with 3year of experience in the customer service industry.
adept at selling educational resources to customers. proficient in CRM like zendesk, hubspot email
communication, and various customer support tools, seeking to utilize my skills and expertise to provide
exceptional support and assistance to customers.
WORK EXPERIENCE
Modsquad
2024 till date
Customer service agent
Assisted USA customers and students in answering questions regarding their online orders, course material
purchase provided information on educational resources available for purchase online.
Resolved customer inquiries, issues, and complaints through calls, zendesk CRM, email, and other communication
channels, ensuring high customer satisfaction.
Maintained accurate and detailed records of customer interactions and feedback to improve support processes
and optimize customer experience.
Ulesson Education
Customer support agent
2022
Assisted customers in navigating the edu tech app platform and provided information on educational
resources available for purchase online.
Resolved customer inquiries, issues, and complaints through calls, CRM, email, and other communication
channels, ensuring high customer satisfaction.
Sold educational app subscriptions and devices resulting in a notable increase in revenue.
Maintained accurate and detailed records of customer interactions and feedback to improve support
processes and optimize customer experience.
College of agriculture Bauchi
Administrative staff
Drafted letters, reports and proposals for official use.
Scheduled and coordinated meeting appointments and travel arrangements.
Attended to visitors coming to make enquiry.
2020
Beulah future leaders foundation
2018
Project manager
Planned and monitored projects that deals with the empowerment of women and girls.
Managed project risks and partnership with organizations.
PROFESSIONAL ENGAGEMENT
Youth opportunity and transformation in Africa (YOTA)
2022
Attended a Youth Partnership’s Accountability workshop in Accra, Ghana as a member of the
YouthTask Teams established in 9 African Countries, to participate in the Africa Youth Partnership
for an equitable recovey from the COVID-19 pandemic.
Wrote to policy makers in Nigeria to influences government policies towards an equitable recovery
from COVID-19pandemic.
ASPIRE Institute
2022
Participated in workshops and seminars that addressed work culture by Harvard university
EDUCATION
Bachelor of scence(B.SC) AnimalScience
Federal university of Agriculture
Graduated with a second-classHons.(Upperdivision)
PROFESSIONAL DEVELOPMENT COURSES
Inbound sales course by hubspot.
Harvard University-Exercising leadeship and foundational principles
Stradford University London-Women in Leadership
Excellent communication and interpersonal skills, with a customer-centric approach.
Proficient in using CRM systems, email tools, and other customer support software.
Strong problem-solving abilities and ability to handle challenging situations with patience.
Sales-oriented mindset with a proven track record of achieving targets.
REFEREES
Available on request
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