Oke Tiwatope Naomi
-
Lagos, Nigeria
Customer Support Executive
EDUCATION
BA History and Strategic Studies,
University of Lagos
December 2021
Second class upper honors
-www.linkedin.com/in/tiwatope-oke-5a54b1225
SUMMARY
Highly motivated individual with a proven ability to excel in fast-paced
environments. Energetic self-starter with experience in customer relations
and excels in providing exceptional service to clients; especially skilled with
handling challenging customers.
CGPA: 4.18/5.00
WORK EXPERIENCE
SKILLS & COMPETENCIES
Customer Support Executive
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Verbal/ written communication
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Organizational/analytical skills
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Interpersonal skills
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Proficient in Gsuites
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AUGUST 2023 - PRESENT
SureGifts, Lagos
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Promptly respond to over 20+ customers complaints and
enquiries daily through emails, phone calls and live chat
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Closed over 50 mail tickets per day
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Increased efficiency by 30% through process optimization
Proficient in MS word, Excel,
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Simplified onboarding processes for new customers/clients
and Microsoft teams
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Skillfully managed administrative responsibilities for the team
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Handling confidential clients information and efficiently
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Email management
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Zoho desk, Sales IQ & Z dialer
resolving customers' complaints.
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Received outstanding feedback ratings from satisfied
customers.
AWARDS
CONFUCIUS CHINESE LEARNING
INSTITUTE
Certificate of completion HSK 1&2
FUNDAMENTAL OF DIGITAL
MARKETING (GOOGLE)
Certificate of completion
YOUTH INTERNATIONAL SUMMIT
MODEL UNITED
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team-bonding activities.
HR ASSISTANT
JUNE 2022 - FEBRUARY 2023
R.T. BRISCOE NIG. PLC, Lagos
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recognition)
Certificate of participation
Organized and maintained staff files according to established
procedures, ensuring efficient retrieval.
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Streamlined a complex filing system by implementing alphabetical
and color-coded organization.
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Performed a variety of administrative tasks including drafting
meeting minutes, reports, and memos, as well as developing
NATIONS(YISMUN)- JULY 2020
Special Recognition Award (verbal
Contributed to a positive office culture by participating in
comprehensive presentations.
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Managed the distribution of staff requisitions and addressed
employee inquiries and complaints.
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Provided timely responses to interview candidate inquiries and
questions.
BRAND MANAGER AND RESEARCHER
VOLUNTEER ACTIVITIES
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SEPTEMBER 2021 - FEBRUARY 2022
Lagos Food Bank InitiativeVolunteer (2019- till
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date)
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Family
Impact
●
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date)
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The Temitayo FoundationVolunteer, Team Member
Managed and grew Pandora Agency's social media presence
across Facebook, Instagram, LinkedIn, Twitter, and Google My
NGO-
Volunteer (2018 – till
(2021- till date)
Pandora Agency, Lagos
Business.
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Developed and executed engaging content, including Reels,
aligned with the brand's identity and target audience.
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Conducted in-depth performance analysis to measure content
effectiveness and inform strategy optimization.
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Undertook comprehensive research on personal branding and
media trends.
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Provided meticulous documentation of meeting minutes, including
weekly, reporting, and client meetings.
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Demonstrated creative writing abilities through script and article
development.
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Possess a strong results-oriented focus and a passion for
achieving objectives.
