IYANU RUTH OKE
Dedicated and customer-oriented with years of experience. Skilled in managing
high volume of calls, greeting visitors, and providing exceptional customer
service. Seeking a challenging position to utilize my strong communication skills
and ability to handle diverse tasks efficiently.
Emenite industry bus stop,
Emene, Enugu, Nigeria
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SKILLS
Data entry
EXPERIENCE
D'ocean Foundation Academy, Enugu, Nigeria — Front Desk
Officer(NYSC)
September 2021 - September 2022
Established a customer relationship with every client.
Skillfully managed administrative responsibilities for the welfare of staff
and students including: maintenance issues, handling of confidential
information and conflict resolution.
Received outstanding feedback ratings.
Greet visitors or callers and handling their inquiries, and direct them to the
appropriate person according to their needs.
Internet research
Organization Adaptability
Problem-solving
Communication skills
Time management
Google workspace(Drive,
form, Doc, Slides,
Spreadsheet, calendar etc)
MS office Ms Excel
Microsoft application(
Team, outlook etc)
Tosinfresh Graphics, Abuja — Client relationship officer
January 2021 - July 2021
CERTIFICATE
Supporting potential clients during the on-boarding process, preparing
them to register for the first time
Responding to queries, complaints and requests from centers via email and
telephone as their main contact
Professional Certificate in
Customer Relationship
Management –Sansvid-M
international Nigeria.
Providing effective account management to clients, influencing timely
(Management
registrations, and gathering intelligence that supports other Tosinfresh
consultants)July 2022
graphics teams
Diploma in Desktop
Publishing and Graphics
EDUCATION
Osun State University, Osogbo, Osun, Nigeria — B.Sc
Design–Sithri Computer
and Secretarial College
September 2011
October 2016 - December 2020
Conducted extensive field research on local insects populations, including
capturing and tracking various species.
Participated in an intensive research project studying the feeding patterns of
LANGUAGES
English
Siluriformes, analyzing data collected and presenting findings
Assisted in the care and management of a diverse range of animals at a local
zoo, including feeding, cleaning enclosures, and monitoring health and
behavior, ensuring the well-being of the animals under supervision.
Yoruba
