CHIOMA VANESSA
Virtual Assistant
Seasoned Virtual Assistant with extensive experience in tech and medical tourism, adept
at supporting C-level executives. Excel in project management, social media strategy,
and administrative efficiency. Proficient in email and calendar management, customer
service, and compliance with international regulations. Adept at leveraging technology
Contact Information
for productivity and cross-cultural communication, and meticulous at making a significant
impact on operational excellence.
Abuja, Nigeria
(234) 901 -489 - 0226-
Employment History
Skills
Advanced Project Management
Strategic Social Media Management
Advanced Administrative Proficiency
Email Management Mastery
Virtual Assistant
MoGi Group . Remote
Feb 2O22 - Nov 2024
Coordinated project timelines and deliverables for localization, QA, and tool
development projects, ensuring all milestones were met. Reduced project
Expert Calendar and Scheduling
delays by 30% through effective scheduling and resource allocation.
Customer Service Excellence
Managed MoGi Group's social media presence across various platforms,
Data Analysis and Reporting
engaged with the gaming community, and promoted new services or game
Cross-Cultural Communication
Compliance and Regulatory Knowledge
Automation and Efficiency Tools
releases. Increased social media engagement by 45% over the last year
through strategic content planning.
Digital Marketing Expertise
Handled document management, including contracts for voice-over artists,
CRM Management
game testers, and cybersecurity consultants. Streamlined documentation
Content Creation
process, reducing administrative time by 25%.
Legal Documentation Handling
Financial Management Basics
Sorted and prioritized emails for the CEO and other C-level executives,
Human Resources Coordination
ensuring urgent communications were addressed promptly.
Event Planning and Execution
Scheduled meetings with international game developers, managed time zones,
Technical Support Assistance
and prepared executive briefings for those meetings.
Advanced Research and Analysis
Travel Coordination
Virtual Meeting Facilitation
Liaised between the player support team and executive management to
address high-priority customer issues, particularly those related to GDPR
AI Utilization
compliance. Improved customer issue resolution time by 20% by enhancing
Brand Management
communication channels.
Assisted in organizing community events, managed feedback systems, and
supported community managers in creating engaging content.
Provided support in GDPR consultancy, ensuring all communications and data
handling practices adhered to regulations.
Education
Virtual Assistant
BA in Mass Communication
PlacidWay
Languages
Jan. 2O20 - Dec. 2021
Coordinated patient inquiries, helped with travel logistics, and ensured patients
were matched with the best medical facilities for their needs. Increased patient
satisfaction ratings by 35% through personalized service and follow-up.
English
Managed email correspondence for executive staff, prioritizing and responding to
patient and clinic inquiries.
IT Proficiency
Scheduled appointments and meetings for executives with healthcare providers
worldwide, ensuring all travel and meeting logistics were handled efficiently.
Managed the company's CRM system to track patient interactions, treatment
Microsoft Office Suite
Saas
Zendesk
Zoho CRM
Zapier
Hootsuite
Basecamp
Notion
Jira
Mailchimp
Flashdesk
outcomes, and follow-ups.
Assisted in the creation and distribution of marketing materials for new treatment
options or clinic partnerships.
Supported the legal team in managing documentation for patient care
agreements and international health provider contracts.
Handled administrative tasks such as invoicing, payment processing for medical
services, and maintaining digital records of patient journeys.
Dropbox
Coordinated with clinics to gather testimonials and case studies to improve
Gannt Chart
service offerings and patient trust.
Appfolio
Pipedrive
Todoist
Biteable
Trello
Asana
Google Workspace
RingCentral
Zoom
WhatsApp Business
Pipedrive
Google Suite
Adobe Spark Post
Adobe Lightroom
ClickUp
Canva
Agorapulse
Socialbee
Process St.
Discord
Google Hangouts
Slack
Gorgias
WordPress
Sprout social
Shopify
Amazon
Microsoft Teams
DialPad Talk
Nextiva BusinessComm. Suite
