OKAFOR PEACE
Ozuoba, portharcourt-
https://www.facebook.com/profile.php?id=-
in www.linkedin.com/in/isiba-peace-5214
Objective
Detail-oriented with a strong background in customer service, auditing, virtual assistance, sales, and administration. Seeking a
challenging position where I can leverage my critical thinking, problem-solving skills, and proficiency in financial management
and customer relations to contribute to business growth and operational efficiency. Committed to delivering exceptional service,
maintaining accuracy in financial transactions, and enhancing overall organizational success.
Skills
Customer Service Management – Resolving inquiries, ensuring customer satisfaction, and building long-term relationships.
Auditing & Financial Analysis – Conducting financial audits, verifying transactions, and ensuring compliance.
Sales & Cash Handling – Driving sales, managing cash transactions, and maintaining accurate financial records.
Critical Thinking & Problem-Solving – Analyzing business processes and improving operational efficiency.
Teaching & Training – Supporting students and training teams for improved learning and performance.
Virtual Assistance – Managing administrative tasks, scheduling, and supporting business operations remotely.
Software & Tools
Accounting & Auditing: QuickBooks, Microsoft Excel, Sage Accounting
Customer Service & CRM: Zendesk, Freshdesk, LiveChat
Virtual Assistance & Productivity: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets,
Calendar, Drive)
Sales & POS Systems: Square, Shopify POS, Retail POS Systems
Communication & Collaboration: Zoom, Slack, Trello, Asana
Education
Moshood Abiola polytechnic, Abeokuta
Accounting /National Diploma
Federal polytechnic,oko
Accounting/Higher National Diploma
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Experience
Timmy Mekason Nigeria Enterprises
Customer Service Specialist/Sales Representative
2015 - 2017
Provided exceptional customer service, resolving complaints and improving client retention.
Assisted customers with product selection, leading to increased sales revenue.
Managed cash transactions, processed payments, and maintained accurate financial records.
Covenant Microfinance Bank
2017 - 2019
Auditor
Conducted financial audits and call-over to ensure accuracy, compliance, and risk assessment.
Reviewed financial statements, identified discrepancies, and recommended improvements.
Assisted in developing internal controls to enhance financial integrity.
Emmason Electricals.
Cashier /Sales Associate
2019 - 2021
Processed cash, credit, and digital transactions with precision.
Provided excellent customer service, handling inquiries and complaints professionally.
Maintained inventory and updated sales records to track daily performance
Community Secondary School UBE, portharcourt
Assistant Teacher
2019 - 2021
Assisted in lesson planning, student assessment, and classroom management.
Provided one-on-one academic support to students needing extra guidance.
Maintained student attendance and performance records.
Upwork
Freelancer
2022 - 2024
Managed administrative tasks such as email correspondence, scheduling, and data entry.
Provided bookkeeping support, including QuickBooks data entry and financial record management.
Assisted clients with market research and online business operations.
Certification & Training
QuickBooks Accounting Software Proficiency
Customer Service Excellence Training
Sales & Marketing Fundamentals
Projects
Customer Service Specialist
Project Overview:
Led a customer service improvement initiative aimed at increasing customer satisfaction and driving sales growth. The project
focused on enhancing response times, streamlining complaint resolution processes, and implementing personalized sales strategies.
Key Responsibilities:
Developed a structured customer feedback system to track and address customer concerns.
Implemented a product recommendation strategy that increased upselling opportunities.
Trained sales staff on effective communication and customer engagement techniques.
Utilized CRM tools to maintain customer records and improve follow-up interactions.
Results:
Achieved a 25% increase in customer retention through improved service delivery.
Boosted sales by 15% within six months by implementing tailored sales techniques.
Reduced customer complaints by 30% through proactive issue resolution
Language
English
igbo
Yoruba
