JOHNBOSCO OKAFOR
VIRTUAL ADMINISTRATIVE ASSISTANT
Onitsha, Nigeria • - •-• www.linkedin.com/in/johnbosco-okafor
SUMMARY
● A highly-motivated employee with a desire to take on new challenges. Strong worth ethic,
adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and
quickly mastering new skills.
● Experienced in defining and analyzing customer requests to resolve issues, maintain customer
satisfaction and contribute to company success.
● Experienced in managing schedules ,performing research and providing exceptional support
and ensuring projects are completed on time.
WORK HISTORY
Virtual Administrative Assistant
Chumaf Enterprises, Onitsha, Nigeria
January 2016 - February 2018
● Maintained company confidence and protected business operations by keeping sensitive
information confidential.
● Conducted research and collected and analyzed data to prepare reports and documents.
● Coordinated multiple schedules using an online calendaring system.
● Took detailed notes in meetings and disseminated information afterwards.
● Provided secretarial and office management support while building cooperative working
relationships.
● Answered phone calls and emails to provide information, resulting in effective business
correspondence.
Customer Service Representative
Osticon Nigeria Limited, Onitsha, Nigeria
November 2018 - October 2022
● Escalated customer concerns, issues and requirements to supervisors for immediate
rectification.
● Promoted high customer satisfaction by resolving problems with knowledgeable and friendly
service.
● Answered incoming calls and emails, providing frontline customer support or assistance with
product and service transactions.
● Demonstrated excellent communication skills in resolving product and consumer complaints.
● Developed strong customer relationships to encourage repeat business.
EDUCATION
B.A in History and International Studies
Nnamdi Azikiwe University Awka, Nigeria
November 2017- August 2021
CERTIFICATES
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Jobberman Soft Skills Training Certification. (2022)
Alx Virtual Assistant Course (2022)
Alison Customer Service Skills Certification. (2022)
Coursera Technical Support Fundamentals. (2022)
SKILLS
•Adaptive team player •Microsoft Office expertise •Problem-solving abilities
•Clerical support •Schedule management •Customer service-oriented •Expense reporting.
INTERESTS
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Travel, Marketing, and Technology
