Okafor Hope Chukwudi

Okafor Hope Chukwudi Enugu, Nigeria Linkedin | https://www.linkedin.com/in/hopeokafor/ SUMMARY ● ● ● A highly talented, detailed oriented Virtual Assistant and Customer Service Advocate. Strive in fast-paced virtual environments following established procedures and practices to exceed all customer expectations. Unique skills offer exceptional organizational and Administrative skills and ensure 100% customer satisfaction. WORK EXPERIENCE Virtual Assistant Digital witch community ● ● ● ● ● Supports the accounting department by monitoring daily communications. Responds to emails and phone calls. Organize managers’ calendars. Schedule meetings. Book travel arrangements and accommodations. Electrical Supervisor University Of Nigeria Nsukka ● ● ● ● ● JULY 2020 - PRESENT June 2008 - APRIL 2018 Evaluated final results to determine quality levels and isolate root causes of any identified faults. Organized ongoing maintenance schedules to boost system performance. Installed new equipment and modify existing equipment. Sales representative Albertina Nigeria Limited JANUARY 2008 - MAY 2008 ● Provided outstanding customer service, data entry, and processed orders for multiple Clients exceeding all customer service expectations. ● Handled complex problems and worked with customers to ensure all discrepancies were resolved quickly. EDUCATION BSC, Economics August 2009 - September 2014 Enugu State University Of Science and Technology - Enugu, Nigeria Electrical Installation & Maintenance September 2000 - June 2006 Government Technical College Enugu TECHNICAL SKILLS Data Entry / Managing a client's calendar / Internet research / Scheduling / Technical Support / Project Manager / Editing and Proofreading / Creating travel Itineraries / Customer Service SOFT SKILLS Problem-solving / Time management / Attention to detail/accuracy / Prioritization / Communication Skills / Adaptability / Anticipating client needs CERTIFICATIONS African Leadership (ALX) Virtual Assistant with Honors. Learnali Project management. Coursera IT Support. Linkedin Customer Service: Problem-Solving And Troubleshooting.