GO
Gladys Okafor
- | E:-transekulu, Enugu, Enugu 400102
Nationality: Nigerian |
LinkedIn: www.linkedin.com/in/gladys-okafor-
PROFESSIONAL
SUMMARY
Resourceful and skilled professional with outstanding knowledge to develop
and maintain healthy customer pipeline with 4yrs of experience in Business
development, Virtual assistant and sales offering expertise in Costumer
service, Appointment setting and Lead generation. Consistently works to
attract new business opportunities. Talent in administrative oversight,
recruitment processes and customer service improvements.
WORK HISTORY
VIRTUAL ASSISTANT
03/2021 - 01/2024
Ceceluxdesigns | Abuja
Organised tasks by level of urgency and importance to make best of
use time and resources.
Scheduled meetings, conferences and appointments.
Kept files organised and up-to-date for accurate record-keeping
purposes.
Planned and scheduled meetings, creating agendas and minutes as
needed.
Created email notifications, invitations and agendas for meetings,
events and appointments.
Established improved workflows to maximise communication and
efficiency.
Organised master calendar of appointments, operational targets and
projects.
Booked flights and hotels for domestic and international meetings.
BUSINESS DEVELOPMENT EXECUTIVE
02/2022 - 11/2022
Somis Store | Anambra Onitsha
Contacted and converted potential customers via telephone, email and
in-person enquiries.
Identified opportunities to drive business growth, diversification and
expansion.
Forecasted sales and market trends to improve business strategy.
Generated leads to bring in new client revenue and improve bottom-line
profitability.
Generated new leads through networking at industry conferences and
events.
Organised marketing plans and programmes to best support business
growth and development.
Introduced new technologies into team workflows to boost output
efficiency and accuracy.
SALES REPRESENTATIVE
02/2020 - 03/2021
snowcolleectionz | Niger minna
Resolved customer concerns promptly to maintain satisfaction.
Built lasting relationships with clients through customer service
interactions.
Collected and processed payments.
Maintained routine communication with clients to assess overall
satisfaction, resolve complaints and promote new offerings.
Contacted satisfied customers to offer additional services.
Responded to telephone and in-person requests for information.
Carried out active selling from initial customer greeting.
Utilized various sales techniques to develop relationships with
customers and drive sales.
Contribute to a 30% sales by increasing lead generation.
SKILLS
EDUCATION
CRM management
Problem Resolution
Email management
Medical terminology
Training and Development
Data Entry
Schedule management
Administrative support
Lead generation
Answering incoming calls
Excellent communication skills
G suite
multitasking
Digital marketing
Excellent costumer service
Cold calling
Organizational skills
Basic IT Support
Digital Witch Support Team ,Virtual, Lagos/Nigeria
RICN | Nursing
University Of Abuja Teaching Hospital , Abuja Nigeria
