Okafor Blessing Ijeoma

I am an highly skilled and certified virtual assistant. I bring expertise in delivering top-notch customer support, lead generation, and administrative services to businesses and entrepreneurs 💼.

Customer Support Expertise:

• Responded to over 10,000 customer inquiries via phone, email, and chat, ensuring prompt and personalized resolutions 📞.
• Consistently maintained a 95% customer satisfaction rate, driving loyalty and repeat business 💯.
• Developed and implemented effective customer support processes, resulting in a 30% reduction in response times ⏱️.

Lead Generation

• Assisted in lead generation efforts through email marketing, social media, and data entry 📈.
• Utilized lead generation tools and software to streamline processes and improve efficiency 💻.

Administrative Support:

• Proficient in using project management tools such as Trello, Asana, ClickUp, to streamline tasks and projects 📊.
• Skilled in providing administrative support, including email management, calendar organization, and data entry 📝.

Skills

• Google Workspace tools (Gmail, Google Drive, Google Docs, Google Sheets, Google Slides) 📊
• Microsoft Office tools (Word, Excel, PowerPoint, Outlook) 📊
• CRM Management (HubSpot, Freshdesk, Zendesk, Salesforce) 📈
• Project management tools (Trello, Asana, ClickUp 📅
• Lead generation tools (Apollo, Lemlist) 📈
• Email marketing and automation 📧
• Data entry and management 📊
• Customer support and service 📞

Certifications and Education:

• Certified Virtual Assistant (CVA) with ALX Africa 🎓
• Professional Diploma in Virtual Assistance, Udemy 📚
• Email Marketing Certification, HubSpot 📧
• Graduate of Modern European Languages 🇫🇷(French Major)
• Currently pursuing a degree in Business Administration with the University of the People, USA 🎓

With my strong expertise in customer support, lead generation, and administrative services, I'm confident in my ability to provide exceptional support to businesses and entrepreneurs 💼. Let's connect and explore how I can support your business needs! 🤝