Ojukwu Franklin Ifeanyi

I am a First-Class Computer Science graduate with hands-on experience in banking operations and customer support.

I completed my industrial training at Zenith Bank Plc, where I worked across the Customer Care Unit and Cash/Teller Unit for 1 year . In the Customer Care Unit, I handled client inquiries, resolved complaints, and provided support using tools such as Intercom and Microsoft Teams. I ensured prompt and professional communication, improving customer satisfaction and issue resolution time.

In the Cash/Teller Unit, I processed daily financial transactions including deposits, withdrawals, and transfers with a high level of accuracy and compliance with banking procedures.

My core skills include customer support, transaction processing, communication, and problem-solving. I am reliable, detail-oriented, and committed to delivering efficient and high-quality service in fast-paced environments.”