Ojua Daniella

OJUA DANIELLA- |-| Enugu | LinkedIn: www.linkedin.com/in/daniella PROFILE SUMMARY Results-driven Virtual Assistant with a proven track record in enhancing operational efficiency and supporting strategic initiatives. Successfully reduced the Branch Manager's workload by 50%, resolved legal disputes, and improved debt recovery processes. Adept at transforming disorganized data into accessible formats, streamlining email management, and ensuring accuracy in official communication. Demonstrated expertise in customer service, achieving high client retention, improving service quality, and driving sales growth. AREAS OF EXPERTISE Phone Call & Email Handling Documentation and Filing Administrative Support Database Management Virtual Collaboration Technical Proficiency Project Coordination Project Management Report Preparation ♦ ♦ ♦ ♦ ♦ ♦ ♦ CORE SKILLS AND COMPETENCIES Operational Efficiency & Organization: Demonstrated skill in streamlining processes, managing tasks, and enhancing productivity through strategic planning and execution. Technical Proficiency: Proficiency in using Microsoft Office Suite, Google Workspace, CRM systems, project management tools (e.g., Asana, Trello, ClickUp), and other relevant software to track project progress. Ability to quickly learn and adapt to new tools and technologies. Multitasking & Time Management: Superior multitasking abilities to manage multiple projects and deadlines. Effective time management strategies to ensure timely completion of tasks. Emotional Intelligence & Problem Solving: High emotional intelligence to understand and manage stakeholder needs and expectations, to provide proactive solutions. Strong analytical thinking and problem-solving capabilities to tackle complex challenges. Data Management & Analysis: Expertise in organizing, analyzing, and presenting complex data in clear and accessible formats, ensuring accuracy and integrity. Communication & Interpersonal Skills: Exceptional ability to facilitate effective communication, build strong relationships with stakeholders, and resolve issues efficiently. Excellent leadership, flexibility, multitasking, time management, emotional intelligence, analytical thinking and problem solving capabilities. WORK EXPERIENCE EXECUTIVE ASSISTANT |May 2024 — Present| CEO, Prognox Labs. ♦ Acted as the primary point of contact for internal and external communications, fostering strong relationships and ensuring clear, timely communication with team members, clients, and stakeholders. ♦ Facilitated smooth coordination of projects tasks on ClickUp and aligning with teams, resulting in a 20% improvement in project completion times. ♦ Performed in-depth research on effective landing page strategies and implemented these insights to create compelling lading page copies, resulting in a 15% increase in productivity rate of the projects. ♦ Collected and analyzed data for VC investors across countries, creating a detailed database that enhanced investor outreach and increased engagement opportunities by 20%. ♦ Prepared and edited high-quality correspondence, reports, and presentations for internal and external stakeholders. Developed a comprehensive BPO proposal document for a partnership initiative, ensuring clear communication of project objectives, deliverables, and outlining strategic operational improvements and cost-saving measures projected to enhance efficiency by 20%. ♦ Compiled and structured critical documents for an online community project, ensuring clarity and coherence, which facilitated a smooth project kick-off and ongoing coordination. ♦ Followed up with team members, providing timely feedback to the CEO, which improved team communication and project alignment by 35%. Provided constructive criticism on various projects, fostering a culture of continuous improvement and innovation. Client Relationship Content Creation Email Marketing Data Analysis Confidentiality and Data Security Research TECHNICAL SKILLS Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Gmail, Calendar), Zoho workspace (Mail, Meeting, Tasks, Calendar, Workdrive, CRM), Team Collaboration (Slack, Zoom, Teams, Google meet), Project Management (Asana, Trello, ClickUp,Monday.com) Scheduling (Calendly, Acuity scheduling, PickTime), CRM software (Freshdesk, Zendesk, Hubspot) ♦ ♦ ♦ ♦ ♦ Efficiently managed the CEO’s calendar, coordinating appointments and meetings across multiple time zones. Ensured 100% adherence to scheduled times, reducing scheduling conflicts by 30% Managed email communications, maintaining an organized inbox and ensuring prompt responses, which improved email response time by 25%. Performed accurate data entry and document preparation, maintaining a 99% accuracy rate in all administrative tasks. Developed a comprehensive plan for the CEO’s podcast, including a detailed content calendar to ensure consistent and engaging episodes. Offered expert opinions and reviews on the CEO’s clothing brand identity, contributing to a cohesive and visually appealing brand presence. Effectively set up the e-commerce website, integrating products from Printful to the website front. Ensured confidentiality of CEO’s data and sensitive information with the use of strong, impenetrable passwords and two-factor authentication on all my accounts. VIRTUAL ASSISTANT |Oct 2022 — Dec 2023| Branch Manager, FCMB. ♦ Reduced manager's workload by 50% through efficient execution of daily administrative tasks, enhancing overall productivity and focus on strategic initiatives. ♦ Facilitated resolution of legal disputes by establishing effective communication between the manager and business partners, resulting in timely and mutually beneficial solutions. ♦ Improved debt recovery process by initiating regular cold calling and follow-up strategies, leading to a 20% increase in on-time loan repayments. ♦ Enhanced data management and tracking by implementing a weekly update system for debtors' loan repayment statuses in Excel, ensuring accurate and timely information availability. VIRTUAL ASSISTANT |Sept 2022— Feb 2023| Bread of Hope. ♦ Transformed disorganized data for 250+ students into clear and accessible formats, enhancing efficiency and safeguarding information integrity. ♦ Streamlined email management processes, reducing clutter and ensuring timely, professional responses, resulting in a 40% improvement in email efficiency. ♦ Expedited communication by creating 300+ address labels for scholarship proposal letters within 24 hours, facilitating prompt outreach. ♦ Ensured accuracy and professionalism by drafting precise official letters for 27 scholarship beneficiaries and outreach initiatives. ♦ Collaborated effectively with a team of three to efficiently compile and organize data for a laptop initiative, utilizing Google Forms and Sheets, leading to a 30% increase in data accuracy and project efficiency. EDUCATION HISTORY BACHELOR OF SCIENCE (BSc), MICROBIOLOGY University Of Nigeria, Nsukka |Sept 2019 — Mar 2024| TRAINING/CERTIFICATION •Virtual Assistant Training Program — ALX Africa, 2022 •AI Career Essentials (AiCE) — ALX Africa, 2024 •IT and Customer Support — Digital Witch, 2024 LANGUAGE English