OJOMU-AZEEZ GANIYAT ARIKE
Customer Service Representative (Team Lead)-
Ipaja, Lagos
PROFESSIONAL SUMMARY
Results-Driven Team Lead with over 4+years of experience in a customer service and leadership roles. Proven track
records for providing empathetic and personalized support to resolve complex customer issues while driving process to
increase efficiency and reduce resolution time for improved overall customer experience.
SKILLS CORE COMPETENCIES
* Effective Communication
* Process Improvement and optimization
* Problem Solving and Adaptive
* Time Management and Prioritization
* Conflict Resolution
* Customer Relationship Management
Software Skills: Microsoft Office Suite
EXPERIENCE
SILK ROAD FINANCE
Customer Service Team Lead
July ’23 – Present
Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving
problems swiftly
Measure and improve customer service members performance through periodic assessment
Onboarding and training of new team members to meet performance and service goals
Follow-through and resolve all inquiries escalated to increase customer retention rate
Customer Service Representative
Jan ’20 – July; 23
Monitor customer service calls to verify that representatives adhere to service standards and best practices
Serve as a point of communication for ground service personnel in the completion of requests
Respond to customer requests offering excellent support and tailored recommendation to address needs
Collaborate with team members to enhance customer service experience.
Respond to inquiries about services and other service-related questions.
GBOLAHUN NURSERY & PRIMARY SCHOOL
Class Teacher
Oct ’19 – Dec ‘20
Assessed submitted class assignments, determine grades, and reviewed work with struggling pupil to boost
success chance
Support pupil physical, mental, and social development using classroom games and activities.
Acquired gainful knowledge of organizing a classroom of individuals with ranges of needs.
ACADEMIC QUALIFICATION
Bachelor of Art (Social Studies Ed.) - University of Ilorin, Ilorin
PERSONAL INTEREST
Team building
Networking
Socializing
REFERENCES
AVAILABLE UPON REQUEST
2018
