Chinonso Emmanuela Ojobo
CUSTOMER SERVICE REPRESENTATIVE
PROFESSIONAL SUMMARY
A dedicated and knowledgeable individual with vast experience providing exceptional customer
service to a wide variety of clients. Proven ability to remain calm and professional in high-stress
situations while being able to quickly and effectively resolve customer complaints. Possesses
exceptional communication, organizational, and multitasking skills. Committed to providing the
highest quality service and creating a positive customer experience.
WORK HISTORY
Customer Service Representative.
January 2022 - Current
Jobus International printing press.
Responsibilities:
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Assisted customers in navigating through various web pages on the company's website
during their purchase process.
● Built sustainable relationships and trust with customer accounts using open and
interactive communication.
● Developed and maintained positive relationships with customers by providing timely,
accurate information and solutions to their inquiries or problems.
● Navigated multiple computer systems and applications and utilized search tools to find
information.
● Implemented customer follow-up to uphold service standards.
Key achievement.
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Consistently achieved service rating targets, managing customer inquiries with
personalized care and attention.
Social Media Manager.
September 2019 - November 2022.
ST.ALV PERFUME. Stalvperfume - Owerri, Imo State.
Responsibilities:
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Brainstormed to generate original online campaign ideas, innovative social engagement
strategies, and compelling digital content.
● Managed content creation, curation, and scheduling for multiple social channels
including Facebook, Twitter, and Instagram.
● Responded to comments, messages, and feedback to build brand activity profiles.
● Built and ran social media campaigns, aligning with corporate brand strategy.
Key achievement.
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Developed communication strategies to support business direction.
Customer Service Representative.
March 2016 - July 2019.
KEDI HEALTHCARE IND LTD - Nsukka, Enugu State.
Responsibilities:
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Developed strong customer relationships and loyalty through effective communication.
Participated in regular training to maintain up-to-date knowledge of company products
and policies.
● Provided exceptional customer service to ensure customer satisfaction.
● Effectively handling difficult customer situations with empathy and professionalism.
● Identifying areas for improvement and implementing changes to enhance customer
experience.
Key achievement.
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Consistently meeting or exceeding response time targets.
SKILLS AND COMPETENCIES
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Customer Relations.
Product knowledge.
Computer Proficiency.
Customer Relationship Management.
Social media management.
Fashion knowledge.
Relationship-building.
CRM tools.
Schedule Management.
Effective Communication skills.
EDUCATION QUALIFICATION
Federal University Lokoja, Kogi State, Nigeria.
Bachelor of Science in Political Science.
March 2019 - October 2023.
SOFTWARE SKILLS
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Microsoft Office Suite.
Google Suite.
Zendesk.
HubSpot.
Freshdesk.
Richpanel.
Slack.
Shopify.
Buffer.
Zapier.
Dropbox.
VOLUNTEER EXPERIENCE
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Volunteer with local political party chapters, assisting with events, outreach, and
membership development.
Assisted in a political campaign, helping with tasks like canvassing, social media
management, and event planning.
