OJIODU JUDITH CHINEME
Abuja, Nigeria. |-| (-
PROFESSIONAL SUMMARY
A meticulous and proactive Virtual Assistant with strong experience in administrative support, data management, and client service across
banking, government, and hospitality environments. Proven ability to manage high-volume tasks, schedules, and documentation while
maintaining accuracy, confidentiality, and compliance. Skilled in supporting executives, coordinating meetings, handling correspondence,
and streamlining workflows to improve efficiency. Adept at client communication, issue resolution, and record management.
SKILLS
• Documentation & Compliance
• Meeting & Travel Coordination
• Executive Support & Scheduling
• Cross-Departmental Coordination
• Data Entry & Record Management
• Audit Preparation & Record Keeping
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Time Management
Process Improvement
Microsoft Office Suite
Performance Reporting
Transaction Processing
Workflow Optimization
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Training Coordination & Facilitation
Customer Service & Issue Resolution
Administrative & Office Management
Stakeholder Communication & Liaison
Recruitment & Onboarding Coordination
High-Net-Worth Client Account Servicing
WORK EXPERIENCE
Platform Service Assistant
May 2025 – Present
Union Bank | Garki, Abuja.
• Improved client record accuracy, reducing service turnaround time by 15%.
• Processed daily financial and account transactions with 100% compliance and zero processing errors.
• Completed 20–25 administrative tasks daily, including reporting, documentation, and correspondence.
• Maintained client files, ensuring all documentation was complete, up-to-date, and compliant with company policies.
• Provided administrative and account support to over 150 high-net-worth clients, maintaining a 98% issue resolution rate.
Administrative Assistant/ Data Entry Officer
June 2024 – April 2025
AMAC SECRETARIAT | Apo, Abuja.
• Maintained and updated record-keeping systems to ensure data integrity and accessibility.
• Reorganized digital and physical filing systems, improving document retrieval time by 25%.
• Supported documentation and tracking for more than 200 stakeholders across multiple departments.
• Processed over 5,000 official records with a 0% error rate, ensuring accuracy and strict confidentiality.
• Coordinated interdepartmental communications to streamline information flow and reporting processes.
Administrative Assistant/HR Assistant
November 2023 – May 2024
3J’S HOTEL | Utako, Abuja.
• Processed employee contracts, performance evaluations, and HR documentation efficiently.
• Strengthened internal communication and employee support, reducing staff turnover by 15%.
• Redesigned onboarding workflows and checklists, reducing onboarding turnaround time by 20%.
• Monitored HR metrics and reported on workforce trends to support management decision-making.
• Coordinated payroll and attendance processes with 100% monthly accuracy, ensuring timely salary administration.
Executive Assistant
March 2022 – October 2023
3J’S HOTEL | Utako, Abuja.
• Improved administrative filing and retrieval systems, increasing efficiency by 30%.
• Monitored and tracked deadlines, ensuring timely completion of administrative tasks.
• Resolved guest issues with a 95% first-contact resolution rate, enhancing overall service quality.
• Managed 60–80 executive activities monthly, including scheduling, reporting, and correspondence.
• Coordinated over 30 meetings and travel arrangements each month, improving workflow efficiency.
EDUCATION
Ajayi Crowther University | Bachelor of Science in Microbiology
September 2021
CERTIFICATIONS
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Virtual Assistant | ALX
International Executive Certificate in Human Capacity Development (IECHCD) | La Plage Institute
Introduction to Human Resource Management
Leadership Effectiveness Training – Barefoot Institute
Human Resource Management Training – 3J’s Hotels
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