Oji Chimemela Ude

Oji Chimemela Ude Virtual Assistant/Customer Service Officer https://www.linkedin.com/in/chimemela-oji-ude-ab054823a --Akwa-Ibom State, Nigeria SUMMARY Customer Service Officer/Virtual Assistant with passion for delivering exceptional administrative support remotely and fostering positive customer experiences. Adept at recordkeeping, handling customer inquiries, resolving issues promptly and ensuring satisfaction through effective client communication. Uniquely blends customer support proficiency and virtual assistance acumen to drive organizational success. Utilizes virtual communication tools and CRM system to streamline processes and enhance customer satisfaction. SKILLS § Virtual Assistance ▪ Administrative Support ▪ Data Entry ▪Customer Support ▪Asana § Email & Phone Support ▪Live Chat ▪Executive Support ▪Calendar Management ▪Social Media Management ▪Email Marketing ▪Lead Generation ▪Project Management ▪Internet and Web Research ▪ HubSpot ▪Slack ▪Trello ▪Google Workspace ▪Microsoft Office Suite § Appointment Scheduling ▪Calendly ▪Zoom ▪Teams ▪Technical Support PROFESSIONAL EXPERIENCE Virtual Assistant Yewande (Remote) 2024 - Date v Utilized expertise in video editing and graphic design to create high-quality content for clients v Edited videos using Cap Cut and designed graphics with Canva v Conducted in-depth research and compiled comprehensive reports v Demonstrated exceptional organizational and communication skills in a remote work environment. Personal Assistant Too Sure (Remote) Provided administrative support, ensuring seamless day-to-day operations v Managed social media presence, optimizing Instagram and Facebook pages v Edited videos using Cap Cut to enhance visual content v Conducted research to inform business decisions and strategy 2024 – Date Lead Generation Specialist Intern 2024 - Date Confinity, Remote v Generated high-quality leads utilizing Apollo and Crunchbase, expanding the company's potential client base. v Successfully established connections with Angel investors through targeted LinkedIn outreach. v Applied data-driven insights to refine targeting strategies and enhance outreach efficacy. v Demonstrated expertise in navigating complex databases and extracting actionable information. Administrative Assistant / Social Media Manager 2025-Date Oxbridge Real Estate – Australia Remote v Managed the company’s social media accounts (Instagram, Facebook, LinkedIn, Twitter), creating and scheduling content three times daily to boost visibility and engagement. v Designed and executed paid ad campaigns to promote property listings and generate quality leads. v Handled administrative duties including email management, ensuring prompt and professional responses to client and team communications. v Managed calendars and scheduled meetings for the executive team, ensuring efficient time management and coordination across time zones. v Supported the sales and marketing teams by organizing documents, tracking client inquiries, and ensuring smooth communication flow. v Maintained organized digital records and other remote administrative tasks supporting day-to-day operations. Digital Martketing Virtual Assistant 08/2024 - Present SG Thrive & Clients and Konnect.io • Tamil Nadu, India and Texas, USA. v Designed and managed responsive websites for clients, ensuring SEO optimization, user friendliness, and brand alignment. v Oversee administrative tasks to streamline daily operations. Provide real-time support to clients via live chat, resolving issues and ensuring client's satisfaction. v Conducted targeted lead generation campaign, increasing potential leads by 25% through effective research and cold outreach. Manage client's evidence, organize case files, and ensure confidentiality, accuracy and timely access to documents for legal purposes. v Led outreach campaigns and email marketing initiatives that resulted in a 30% increase in client engagement and lead conversion. Administrative Assistant 2016 - 2017 Cross River Basin Authority – Cross River State, Nigeria v Provided administrative support through tasks including filing, data entry, document preparation, phone and email management, leading to 20% increase in operational efficiency. v Maintained 100% accurate and up-to-date records in employee files management, financial records, and inventory data. v Contributed to 30% improved office efficiency and effectiveness by effectively coordinating and scheduling appointments, meetings, and events for executives and other stakeholders KEY ACHIEVEMENTS v Successfully developed and executed targeted marketing strategies for vacant land, leading to a remarkable 25% increase in inquiries and lead conversion. v Achieved a 15% rise in successful land transactions, clearly defining terms and conditions. v Successfully streamlined office process, achieving 95% efficiency in documentation and filing. v Monitored clients' investment portfolios, implementing proactive adjustments that resulted in a 10% increase in portfolio performance and overall client wealth. EDUCATION & CERTIFICATIONS Virtual Assistance Training | 2023 ALX Africa Technical Support Fundamentals | 2023 Coursera Certificate of Training in Hubspot | 2023 Coursera Certificate in Project Management | 2023 Coursera Higher National Diploma in Estate Management & Valuation | Akanu Ibiam Federal Polytechnic – Unwana, Ebonyi, Nigeria Ordinary National Diploma in Estate Management & Valuation | Akanu Ibiam Federal Polytechnic – Unwana, Ebonyi, Nigeria REFERENCES Available on Request -