Ohnjane Tabasa

OHNJANE HONTIVEROS Cebu City, Philippines CUSTOMER SUPPORT Highly experienced and dedicated Customer Support with more than 5 years of experience in the BPO industry. Efficient, accurate and detail-oriented who takes initiative and has an innate drive to succeed. Proven ability to lead cross-functional teams to achieve project goals and deadlines. STRENGTHS AND EXPERTISE Customer Service Multitasking Collaboration Communication Attention to Detail Problem-solving Adaptability Time management Direct Client Relationship WORK EXPERIENCE KLA Corporation September 2022- November 2025 Purchase Order Specialist/ Subject Matter Expert Coordinated closely with warehouse staff/drivers, logistics team to ensure smooth transactions and timely deliveries. Provided daily support with escalated ticket resolution and liaised with technical leads. Facilitated seamless communication between technical teams, stakeholders, and end-users, ensuring timely resolution of incidents. Managed change requests efficiently to minimize disruptions to ongoing production processes while maintaining high-quality standards. Straightalk June 2021 - September 2022 Technical Support Representative Provided remote assistance to customers, guiding them through step-by-step with resolutions with patience and professionalism. Improved customer satisfaction by providing timely and accurate technical support. Resolves complex technical problems through effective troubleshooting techniques, enhancing the user experience. eBay May 2020 - June 2021 Customer Service Representative Responded promptly and professionally to buyer and seller inquiries, ensuring a high level of customer satisfaction. Guided sellers through creating effective product listings, including writing clear descriptions, setting competitive prices, and uploading high-quality photos to maximize visibility and sales. Explained eBay’s selling fees, payout processes, and financial policies in an easy-to-understand manner to support informed decision-making. Handled return requests, refunds, items not received, wrong order, cancellations, defective items, billing issues, shipping and tracking. Golden Success College December 2017 - May 2020 Teacher Developed strong relationship with students and colleagues by maintaining communication. Managed classroom behavior effectively by establishing clear expectations, and enforcing rules and consequences. Maintained accurate records of students progress, attendance and behavior. EDUCATION- Bachelor of Elementary Education Asian College of Technology References are available on request.