Ohnjane Tabasa

OHNJANE HONTIVEROS 3737 M. Therese rd, Guadalupe Cebu City PROFILE Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. EDUCATION Bachelor of Elementary Education Asian College of technology- Ramon Duterte Memorial National High School WORK EXPERIENCE PRODUCT SUPPORT ANALYST / Subject Matter Expert WIPRO PHILS LTD MAY 2021 - JULY 2025 Communicates with the warehouse staff/drivers, logistics teams to ensure smooth transactions and timely deliveries. Provided daily support with escalated ticket resolution and liaised with technical leads. - Facilitated seamless communication between technical teams, Guadalupe Elementary School Managed change requests efficiently to minimize disruptions to ongoing - stakeholders, and end-users, ensuring timely resolution of incidents production processes while maintaining high-quality standards. Technical Support Representative QUALFON INC. October 2020- April 2021) EXPERTISE Process Validation Process Implementation Priority Management Adaptability and Flexibity Process Improvement Process Demeanor Teamwork and Collaboration Communication Skills Critical Thinking Provided remote assistance to customers, guiding them through step-bystep resolutions with patience and professionalism. Improved customer satisfaction by providing timely and accurate technical support. Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience. Teacher (English and Math) GOLDEN SUCCESS COLLEGE Dec 2017-May 2020 Developed strong relationships with students, and colleagues by maintaining communication. Managed classroom behavior effectively by establishing clear expectations, and enforcing established rules and consequences. Maintained accurate records of student progress, attendance, and REFERENCES behavior. Irene Lacanglacang Fikre Junaid Redema Sajol TEAM LEADER / QUALITY ANALYST Phone: TEAM LEADER TEAM LEADER Phone: Phone: