Ohamuo Chinenye Nnedinma

Ohamuo Chinenye Port Harcourt, Rivers State • - •-• linkedin.com/in/chinenye-ohamuo 7+ years of experience driving financial and administrative operations, customer service, sales and marketing, web design, and social media management. Improved administrative procedures and billing processes, enabled efficient financial reporting and monitoring, and raised customer satisfaction and retention in under 2 years. Developed web and social media content, provided online ads, and conducted website testing for clients in under 1 year. WORK EXPERIENCE Golden Heart Foundation • 05/2021 - 01/2023 Admin/Finance Manager • Develop, improve and document administrative procedures. • Prepare invoices for clients and resolve any billing issues. • Ensure efficient financial monitoring and reporting. • Develop and put into practice procedures for handling finances and accounting review. • Prepare financial reports for specific projects in compliance with grant requirements. • Keep track of accounts payable and accounts receivable • Handle Staff payroll. First Bank • 01/2019 - 12/2021 Service And Sales Executive • Provides account services to customers by receiving deposits, funds transfer services and • Foreign exchange transactions • Sales and Marketing operations • Escalation of issues bothering on cash theft, lose, shortages/overages. • Customer Service Satisfaction and Retention. • "Increased Foreign exchange transactions by 30% in 12 months, exceeding corporate goals." I Value Media • 01/2018 - 12/2019 Web Designer/Social Media Administrator • Designed Websites for clients using joomla and joomshaper CMS • Developed web and social media contents for clients. • Diagnosed and solving software faults. • Online Ads for clients • Website Testing • Increased website traffic by 40% in 6 months by managing social media campaigns & optimizing website design. Quidax • Remote • Full-time • 08/2023 - Present Retention/Relationship Manager • Taking ownership of customer issues to discover root causes, solve their problems, and provide feedback. Providing collaborative support to internal partners and peers through slack and knowledge sharing Delivering customer experience and retention through slack, email, chat, and phone, to customers EDUCATION B.Sc Computer Science Michael Okpara University Of Agriculture • 12/2015 Wassce Queens School • Enugu, Enugu, Nigeria • 12/2009 SKILLS Account Management, Canva, Cascading Style Sheet, Customer Relationship Management, Google Suite, Handling Financials, Hypertext Markup Language, Internet Marketing, Joomla, Market Analysis, Marketing Operations, Microsoft Office Suite, Social Media, Web Design, Web Testing