Ogwuche Alice Peace

OGWUCHE ALICE PROFESSIONAL SUMMARY Results-driven and tech-savvy Virtual Assistant and Short-Term Rental Specialist with 5+ years of experience delivering top-tier administrative support, lead generation, and property management services. Expertise in optimizing Airbnb listings, enhancing guest experiences, and increasing bookings through strategic pricing and data-driven market analysis. Proficient in CRM systems, workflow automation, and process optimization to ensure operational efficiency across real estate and corporate settings. CORE SKILLS ●​ Soft skills: Client Communication | Organization | Adaptability | Time Management, Multitasking | Problem Solving | Confidentiality. ●​ Technical Skills: Administrative Support | Lead Generation & Nurturing | Email & Calendar Management | Data Entry & Research | Property & Airbnb Management | Customer Service | Appointment Scheduling | Travel Management. TOOLS & PROFICIENCIES ●​ CRM & Customer Support: Hubspot, Freshdesk, Intercom, Zendesk, Slack ●​ Lead Generation: Apollo.io, Lemlist, LinkedIn Sales Navigator, DiscoverOrg, ZoomInfo, Leadscrapper ●​ Property & Short-Term Rental Management: Airbnb, Booking.com, Zillow, Priceline, Yelp, VRBO, Lodgify ●​ Project & Task Management: Monday.com, Clickup, Asana, Trello ●​ Communication & Scheduling: Google Workspace, Ms Teams, Zoom, Calendly, Acuity ●​ Cloud Storage & Data Management: Google Drive, Dropbox, OneDrive ●​ Time Tracking: Time Doctor, Clockify WORK EXPERIENCE Real Estate Property Management Company Short-Term Rental Specialist / Airbnb Co-Host​ ​ ​ March 2025 – Present ●​ Optimize Airbnb listings with compelling descriptions, strategic pricing, and high-quality virtuals to boost visibility and bookings ●​ Provide prompt and professional communication with guests from inquiry through checkout, maintaining a 5-star rating ●​ Coordinate cleaning, maintenance, and restocking between stays to uphold property standards. ●​ Analyze market trends and competitor pricing to adjust strategies and maximum revenue Donmike Marketing and Integrated Services Ltd Lead Generation Specialist​ ​ ​ ​ ​ ​ Sept. 2022 – Dec. 2024 ●​ Generated qualified leads through cold calling, email campaigns, and market research. ●​ Collaborated with sales teams to convert leads and consistently meet lead generation targets. ●​ Utilized CRM software to streamline call processes and increase efficiency. JFT Packaging and Solution Ltd Customer Support Specialist​ ​ ​ ​ ​ ​ June 2020 – Oct. 2022 ●​ Delivered prompt and effective support via phone, email, and live chat, maintaining high customer satisfaction. ●​ Assisted customers in troubleshooting product issues, guiding them through solutions with patience and clarity. ●​ Resolved inquiries and technical issues using CRM tools (e.g., Zendesk, HubSpot). ●​ Provided feedback on recurring issues to enhance service quality and support processes. REAL ESTATE COMPANY​ ​ Virtual Assistant​ ​ ​ ​ ​ ​ Jan. 2019 – May 2020 ●​ Managed property listings on websites, guest communication, and transaction coordination for real estate professionals. ●​ Conducted market research and lead generation, building targeted lead lists. ●​ Handled client enquiries and ensured real estate transactions. EDUCATION & CERTIFICATIONS University of Abuja, FCT, Nigeria ➢​ BSc - Banking and Finance​ CERTIFICATIONS & TRAINING ➢​ IT Support Certification (2025) – Digital Witch Community (DWC) ➢​ Lead Generation Foundations (2025) – LinkedIn Learning ➢​ Startup Stories: Remote Airbnb Host Automates Rental Process (2025) – LinkedIn Learning ➢​ Data Entry Certification: (2024) – Data Entry Academy. ➢​ Short Term Rentals and Virtual Assistant Skills (2025) – The Short Term Rentals Academy(STRA)