Oluchi S. Oguwuike
Virtual Assistant | Administrative
Customer Support Specialist
Support
|
I’m a versatile Virtual Assistant and Chat Specialist with 3+ years of
experience supporting digital businesses behind the scenes. From moderating
large Telegram communities and troubleshooting user issues to maintaining
accurate CRM records, I serve as a dependable right hand to founders. I learn
new tools quickly and consistently leave systems more organized and efficient
than I found them.
Training and
Certification
TEFL Certificate — 2025
Digital Virtual Support Training - 2025
Self Taught and Practice - 2023 - Present
Skills
Administrative & VA Support
Data Entry & Record Keeping
Email & Calendar Management
File Organization & Documentation
Online Research
Time & Task Management
Customer & Community Support
Chat Support (Live)
Community Moderation
Customer Relationship Management
(CRM)
Lead Generation & Follow-ups
Technical & Automation Tools
AI Automation (n8n – workflow setup &
task routing)
Basic Web Dev. (HTML & CSS)
Canva (Basic Graphic Design)
CapCut (Basic Video Editing)
Social Media Management
Other Skills
Strong communication and problemsolving skills
Ability to work independently with
minimal supervision
Fast learner and adaptable to new tools
and systems
Highly organized and detail-oriented
Professional, reliable, and deadlinedriven
Language
Native English Speaker
Work Experience
Sluchillz Scrowrand Services |
Virtual Assistant
2024 - 2026
Managed email communication and client inquiries professionally
Provided real-time chat and technical support to customers
Organized digital files and maintained accurate record
Assisted with lead generation and follow-ups
Supported social media activities and online presence
Handled calendar scheduling and task coordination
Ensured confidentiality and accuracy in all operations
Position Exchange | Chat
Administrator & Technical Support
2023 - 2024
Responded to customer inquiries via live chat in a timely and
professional manner
Provided basic technical support and user guidance
Updated customer records and maintained organized digital files
Assisted with lead tracking and follow-ups
Supported online community engagement and moderation
Optimal Star International
Academy | Teacher
2021 - 2022
Managed student records, files, and basic documentation
Assisted with scheduling classes, exams, and school activities
Handled front-desk communication with parents, students, and staff
lesson records and student progress reports
PI Network Community | Chat
Administrator
2020 - 2025
Moderated and managed large online communities
Answered user questions and provided technical guidance
Onboarded and guided new users on app usage
Supported users across Facebook, Discord, Telegram, WhatsApp,
and in-app chat
Enforced community guidelines and maintained a respectful
environment.
