Ogunsola Oluwagbemiga

OGUNSOLA OLUWAGBEMIGA Lagos, Nigeria PROFESSIONAL SUMMARY Highly organized and proactive executive assistant and customer support with 5+ years’ experience in banking and industrial environments. Supported senior leaders in managing complex operations by creating structured work flows and communication systems that improved task delivery and reduced delays. Known for anticipating needs, maintaining precision under pressure, and turning fast-moving challenges into smooth, results-driven execution. CORE COMPETENCIES • Executive & Administrative Support • Data entry & Document Preparation • CRM Tools (e.g., HubSpot, Salesforce, Zendesk, Freshdesk) • Project Coordination & Follow‑Up • Client Onboarding & Retention • Customer Relationship Management (CRM) • Email & Calendar Management • Scheduling & Meeting Coordination WORK EXPERIENCE Customer Service Officer | Executive Support Ecobank Nigeria Limited Lagos, Nigeria | September 2021 – December 2025 • Served as the main coordination point for client inquiries and escalations, resolving issues swiftly to maintain 100% client retention and satisfaction. • Identified process gaps and cross‑sell opportunities, driving a 15% boost in revenue and strengthening long‑term customer engagement. • Maintained error‑free records across multiple client accounts, improving data accuracy and reducing processing time by 25%. • Balanced competing priorities in a high‑pressure, fast‑paced environment, increasing overall task completion efficiency by 30% while sustaining quality standards. • Collaborated across teams and with clients, streamlining communication channels to enhance workflow productivity and service response times by 20%. Teller & Client Operations Ecobank Nigeria Limited Lagos, Nigeria | July 2019 – August 2021 • Processed high-volume domestic and international fund transfers with speed and precision, achieving a 100% accuracy record in transaction execution. • Acted as a daily client liaison, resolving transaction queries, providing technical support, and converting service issues into lasting client relationships. • Enhanced communication and customer engagement skills through continuous client interaction in a regulated, high‑detail financial environment, strengthening client satisfaction and trust. Operations & Inventory Intern Wandel International Nigeria Limited Ikeja, Lagos, Nigeria | November 2017 – July 2019 • Implemented a structured labelling and tracking system for client assets, increasing identification accuracy by 35% and improving overall operational efficiency by 25%. • Maintained precise, audit‑ready data records for asset testing and condition reporting, reducing documentation errors by over 30% and strengthening project traceability. • Ensured 100% compliance with safety and handling standards through improved storage protocols, minimizing equipment handling issues and inspection delays. SOFT SKILLS • Excellent verbal and written communication • Active listening and empathy • Problem‑solving and critical thinking • Meticulous • Detailed & Results‑oriented • Adaptability in fast moving environment • Time management • Reliable • Time management EDUCATION Bachelor of Science, Computer Science National Open University of Nigeria (NOUN) | 2021 – 2025 National Diploma, Computer Science Osun State Polytechnic | 2014 – 2016 CERTIFICATIONS • GenAI Essentials in Customer Success | CustomerSuccessU | March 2026 • Communication Tips | Linkedin Learning | March 2026 • Active Listening:The Secret To Effective Communication | Linkedin Learning | March 2025 VOLUNTEER EXPERIENCE Empower Together Initiative Executive Assistant & Onboarding Representative (remote) | April 2018 - present