Ogunsola Ifeoluwa Daniel

IFEOLUWA DAN IEL OGUNSOLA C ALL CE NTER AGE NT SUM M ARY Experienced and customer-centric Call Center Agent with over 3 years of expertise, proficiently navigating high volume inbound and outbound calls in dynamic environments. Possesses strong abilities in call control, active listening, and problem resolution, consistently upholding an excellent customer satisfaction rate. Skilled in utilizing Google Maps and Customer Relationship Management (CRM) software to optimize service delivery and boost call-to-lead conversions. Enthusiastic about handling towing coordination responsibilities, leveraging composure, collaboration, and time management to ensure flawless customer experiences. Strives to maintain a balance between productivity and quality, fostering seamless customer journeys. EDUC ATION C O N T AC T Phone: (- Email:- P R O F E S S I O N AL E X P E R I E N C E October 2022 – January 2024 Remote Customer Service Representative TOBANMOS CONSTRUCTION & DESIGNS  Troubleshoot technical problems via phone, email, and remote desktop tools, guiding customers through step-by-step solutions.  Maintain a thorough understanding of products, services, and policies to provide accurate information and assistance to clients.  Engage with customers via phone and email to address questions, concerns, and feedback about products and services. February 2017 University of Ibadan B. SW, Social Work. April 2021 – July 2022 HIREKOPPA LIMITED  December 2019 National Teachers Institute (NTI) Post Graduate Diploma in Education (PGDE)  November 2019 University of Ibadan Masters in Adult Education November 2022 Accounting Hub Academy Data Entry RELE VAN T SKI LL S Google Workspace 95% Microsoft Office Suite 95% Google Maps 75% Zoom 95% Slack 95% Canva  Support the development and implementation of business development initiatives, including lead generation, prospecting, and client outreach. Collaborate with cross-functional teams such as sales, marketing, and product development to coordinate efforts and achieve business objectives. Assist in the preparation of sales presentations, proposals, and reports for prospective clients and partners. April 2020 – January 2021 Personnel DAXVORITE LIMITED     Handle customer complaints and escalations with empathy and patience, striving to achieve a swift and satisfactory resolution. Navigate internal systems and databases to access customer information, process orders, and update account details. Maintain accurate records of customer interactions and followup actions in the CRM system. Stay updated on product knowledge, company policies, and industry trends to provide accurate information and assistance to customers.  Monitor customer accounts and track key metrics such as retention rates, satisfaction scores, and engagement levels.  Conduct regular reviews of customer accounts to identify upsell or cross-sell opportunities and promote additional products or services.  Provide personalized assistance and support to customers, guiding them through any issues or challenges they may encounter. August 2018 – May 2019 Moderator SWAPIX (RUSSIA) Dr. Adeleke Customer Service July 2019 – February, 2020 Customer Relations Personnel BLISS STORES 95% REFEREN CE S Business Analyst Remote Website  Conducted regular reviews of posted advertisements to improve overall ad quality and validity on e-commerce platform.  Ensured ad quality by promptly vetting and approving valid advertisements submitted on the mobile ecommerce app. Institute of Education, University of Ibadan-- Dr. Oti The Redeemed Christian Bible college, Mowe, Ogun State-- Grace Opeyemi Abiona No 13, Shille Awujola Street, Opposite Temple Hill Supermarket Sangotedo, Ajah, Lagos--