Idris Ogunsola
Phone number: (- (Mobile)-
Email address:
LinkedIn:
https://www.linkedin.com/in/idris-ogunsola-b8a9a57a/
Address: Largo de São Pedro, 51 - 1° Esq.,-, Faro, Portugal (Home)
Address: 72, Rua Sao Joao de Deus, Pontinha,-, Lisbon, Portugal
(Work)
ABOUT ME
To enhance the growth and development of the organization through effective and efficient contributions
in achieving excellent results through dedication, enhanced self-awareness, loyalty and commitment to
work.
WORK EXPERIENCE
7/4/2021 – 29/8/2023 Lagos, Nigeria
PROFESSIONAL CUSTOMER SERVICE COORDINATOR COBRANET LIMITED
▪ Handled customer calls and responded to queries about services, product malfunctions, and billing.
▪ Design, implement, and support IT, Security, and Network Solutions for corporate and residential clients.
▪ Deployment of internet solutions for prospective new and existing client(s) in conjunction with Core-IP,
RF/fiber,
and Field Service departments.
▪ Provide technical support to resolve issues for corporate and residential clients.
▪ Supervise by scheduling and assigning tasks/projects to the PS Engineer and track their progress till the
delivery stage with a specific timeline through the use of a CRM ticketing platform.
▪ Provide necessary assistance for PS Engineer to improve customer satisfaction.
▪ Communicate with clients to get detailed descriptions and requirements for each of their needs and
prepare quotations regarding their needs.
▪ Communicate and report to the Manager/Head of Department as at when due and seek necessary
approvals before proceeding on any project/task.
13/9/2019 – 31/3/2021 Lagos, Nigeria
TELECOMMUNICATIONS ENGINEER REXIFI TECHNOLOGIES
▪ Administered LAN users and diagnosed, troubleshooted, and resolved all IT-related issues on the client’s
side and
remote locations.
▪ Configuration of routing and switching equipment, and hosted IP services.
▪ Following standard procedures for proper escalation of unresolved issues to the appropriate internal
teams.
4/6/2018 – 31/7/2019 Lagos, Nigeria
PROJECT PROCUREMENT LEAD TIZETI NETWORK LIMITED
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Data handling on inventory, asset and reconciliation with the Finance team.
Sourcing, quoting, ordering and procuring of approved local and foreign purchases.
Managing logistics and processing RMA to Ubiquiti and Cambium Networks.
Create and maintain good relationships with foreign and local vendors/suppliers.
Ensuring the supply of high-quality products with the assistance of the quality control team.
10/10/2016 – 3/6/2018 Lagos, Nigeria
FIELD SERVICE PERSONNEL AND FIELD SERVICE LEAD TIZETI NETWORK LIMITED
▪ I coordinated and managed teams of RF Engineers numbered up to twenty (20) to achieve 99.9%
installations of wireless devices for new clients.
▪ I performed routine checks on installations done by the field engineers to ensure the company’s
standards are being followed.
▪ I installed network devices (Ubiquiti and Cambium ODU, Mikrotik routers, air-fibre, repeaters etc.) and
exceeded daily KPI in 90% of the time.
▪ Troubleshooting IP addresses, subnet masks, gateway addresses to hosts according to network design.
▪ Daily, weekly and monthly reporting to my manager.
EDUCATION AND TRAINING
11/9/2023 – CURRENT Faro, Portugal
MSC IN INFORMATION TECHNOLOGIES & TELECOMMUNICATIONS (IN VIEW) Universadade do
Algarve
Website www.ualg.pt
Field of study Engineering, manufacturing and construction
Level in EQF EQF level 7
14/12/2009 – 12/2/2015 Ogbomoso, Nigeria
BACHELOR OF TECHNOLOGY IN ELECTRONIC AND ELECTRICAL ENGINEERING Ladoke Akintola
University of Technology, Ogbomoso, Oyo State, Nigeria.
Website www.lautech.edu.ng
24/5/2023 Lagos, Nigeria
SYSTEM ADMINISTRATION AND IT INFRASTRUCTURE SERVICES Google
Website https://www.coursera.org/account/accomplishments/verify/HASPGDSK2569
11/2022 Lagos, Nigeria
TECHNICAL SUPPORT FUNDAMENTALS Google
Website https://coursera.org/share/fe06b72a994e67497ed31bf2316da936
7/8/2021 Lagos, Nigeria
SOPHOS CERTIFIED ENGINEER Sophos
Website https://www.sophos.com/
10/8/2015 – 26/8/2016 Lagos, Nigeria
PROFICIENCY CERTIFICATE IN MANAGEMENT Nigeria Institute of Management - NIM
(Chartered)
Website https://www.nimportal.ng/
LANGUAGE SKILLS
Mother tongue(s):
ENGLISH
DIGITAL SKILLS
Google Drive
Powerpoint
Social Media
LinkedIn
Google Docs
Microsoft Office
Zoom
Microsoft
