Ogunsanya Adedoyin

OGUNSANYA ADEDOYIN GRACE - ·-7, Adeyefa Street, Iyana Ipaja Lagos, Nigeria VIRTUAL ASSISTANT Highly organized and results-driven Virtual Assistant with a strong background in customer service and administration. Proven ability to manage diverse tasks efficiently while maintaining a proactive approach to problem-solving with a proven track record of providing exceptional administrative support to clients across various industries. Possesses exceptional communication skills, both written and verbal, and thrives in collaborative team environments. Proficient in utilizing various software applications and tools, with a keen eye for creativity in marketing initiatives. Dedicated to achieving excellence in all endeavors and contributing to the growth and success of the organization. SKILLS Strong Organization Skills Administrative Support Creative Problem Solving Excellent Communication Ability to Multi Task Project Management Software Proficiency Ability to work in a Fast paced Time Management Proactiveness Environment Strong Attention To Details PROFESSIONAL EXPERIENCE AppZone Group (Fintech) Remote Virtual Assistant November 2020 - Dec 2023 I managed a team of six consultants' daily tasks, scheduled weekly meetings, and prepared weekly reports. By doing this, I was able to enhance productivity by 25% and efficiency by 20% I oversaw email correspondence and addressed 50 client concerns per day while upholding a high standard of accuracy and professionalism, resulting in a 15% improvement in the number of client complaints that were successfully solved. 10 repetitive administrative duties got automated, saving 10 hours a week, approximately 40 hours a month. Achievements: Developed strategies to prioritize tasks, avoid distractions, and maintain a healthy work-life balance thereby increasing business overall success. The Concept Group (Remote) May 2019 - September 2020 Customer Relationship Manager Secure an increase of 20% in our diverse clientele's adoption, retention, and expansion while also ensuring they receive the most out of the business's products. Work proactively to build and maintain long-term relationships with clients to become a trusted advisor Provide personalized support to enterprise/high-value customers and go the extra mile to ensure customer satisfaction and retention Always remain calm and courteous to demanding and difficult customer Achievements: Proven track record in driving customer satisfaction and enhancing the customer experience. Contributed to increased customer retention and sales growth. RenMoney MFB Teleales Analyst January 2015 - March 2019 Utilized various sales tactics to obtain sales and identify and assess customer needs to achieve satisfaction Maintained accurate records of customer interactions and processed customer accounts efficiently. Led the renewal process and developed strategies for account expansion to minimize churn and maximize growth. Achievements : Increased Customer Satisfaction Monthly Target Achieved and Surpassed Monthly Team Target Surpassed Best Sales Person EDUCATION JOSEPH AYOBABALOLA UNIVERSITY Bachelor of Science in Accounting CERTIFICATION Customer Service Foundation January 2024 Customer Service Problem Solving January 2024