Oguns Joy Tolulope

OGUNS JOY TOLULOPE RESUME OBJECTIVE- I'm an innovative, highly organized and hard-working individual with experience in sales, customer service and administrative roles with proven ability to employ my skills, experiences and knowledge to provide innovative solutions and strategies in any business environments I find myself that focus on customer satisfaction and customer experience. EXPERIENCE PAYFLEXI • • January 2020 – July 2021 Identify target clients, develop and execute sales strategies Assist in company’s branding and media communication activities such as advertisement, marketing collaterals and web site Assess customers’ needs and provide assistance and information on product features. Collect prompt and accurate feedback from customers DIVINEGRACE SUPERMARKET January 2018 – February 2019 Ecommerce Assistant • • • Maintain relationship with suppliers Responsible for planning, managing profit and loss, handling cash at the store as well as collating daily sales as well as other necessary reports. Maintaining customer relationship and ensuring customer satisfaction NAIJA AUTOS January-December 2017 Customer care service/ Cashier • • • • September 2012 – December 2014 Front desk officer/ Receptionist • • SKILLS Excellent organizational and communication skills Conflict resolution Tech savvy Customer service skills Active listening Interpersonal skills Attention to details Time and priority management skills Sales Problem solving and critical thinking EDUCATION Federal University of Technology 2014 – 2019 Industrial Design Maintaining a positive, empathetic and professional attitude Sacred Heart College toward customers at all times. 2006 - 2012 Keeping records of customer interactions, transactions, comments WAEC and NECO Certificate and complaints. Typing all necessary documents and correspondence as required. Handle cash, credit and check transactions with customers. INTERESTS ZION CLINIC • Lagos, Nigeria. Attentive and compassionate Sales Associate/ Marketer • • - Welcoming patients and visitors, answering all phone calls in a professional and courteous manner. Scheduling appointments and processing billing and payment. Keeping a clean and calm reception area. • Sales • • Business Operations Learning new skills