Ogunleye Priscillia

OGUNLEYE PRISCILLIA PROFESSIONAL SUMMARY Results‑driven and highly organized Administrative Virtual Assistant with proven experience in customer service and remote administrative support. Skilled in email management, project management tools, calendar scheduling, document preparation, Data entry, CRM tools, and client communication. Certified in Virtual Assistance and Customer Service, with hands‑on experience streamlining operations in healthcare environments. Tech‑savvy, detail‑oriented, and adaptable, with a strong ability to handle multiple tasks, meet deadlines, and enhance team productivity in a remote work setting. Open to remote Admin roles, Data entry, Appointment setting roles and Project support. CORE COMPITENCIES • • • • • • • • • • • Administrative support Email & Calendar Management Goggle workspace (Docs, Sheets, Gmail) Customer Service & Communication Microsoft Suite Data Entry & File Organization Canva (Basic formatting and design) Appointment Scheduling Trello | Zoom | Slack Problem Solving & Time Management CRM tools (HubSpot, Zendesk) ACADEMIC QUALIFICATION • Lagos State Polytechnic Ordinary National Diploma (OND) 2023 WORK EXPERIENCE Administrative Support Specialist remote - Abby’s Paediatric Care Lagos, Nigeria (March 2024 – Till Present) • • • • • • Managed patient appointments and schedules using digital calendar tools like Calendly. Responded to phone calls and email inquiries with professionalism and empathy. Maintained accurate patient records using goggle sheets and handled confidential documentation. Drafted and distributed internal memos and daily communications. Provided administrative support while fostering a calm and welcoming environment for clients. Coordinated with medical staff to manage rescheduling and daily operations. Customer Service (Practical Training Project) Self-Initiated 2025 • Completed an online Customer Service training covering phone, chat, and email support. • • Practiced using CRM tools (e.g., Trello, Gmail, Zoom) for handling mock customer requests. Developed templates for responding to inquiries and resolving clients concerns in a remote setting. PROFESSIONAL CERTIFICATIONS • Virtual Assistant Certification – Career Crafters Academy • Call Centre Customer Service – Coursera ADDITIONAL INFORMATION • • • Available for part-time or full-time remote positions Strong internet connection and personal laptop Quick to learn new tools and platforms REFERENCE Available on request -