Ogunlau Titilayo

Are you struggling with managing your customer inquiries, requests, order follow-ups, online store, and still focusing on growing your business or brand? Worry no more! I am here to support you in growing your brand.

As a Reliable Customer Support Specialist with 1+ years of hands-on experience providing customer service, I help startups & e-commerce businesses build loyal customer relationships to boost customer satisfaction & growth, and deliver seamless support experiences across channels.

𝐖𝐡𝐚𝐭 𝐈 𝐜𝐚𝐧 𝐝𝐨 𝐟𝐨𝐫 𝐘𝐨𝐮:

✔️ Omnichannel Customer Support: Manage inquiries across email, live chat, DMs, and help desk tools like Zendesk, Zoho Desk, Intercom, Freshdesk, & Social media, so no message gets left behind.

✔️ Ticket Management: Organize, prioritize, and resolve support tickets efficiently.

✔️ Customer Support VA Services: Need help with inbox management, customer updates, and social media replies? I’ll handle it with professionalism and heart.

✔️ Complaint Handling & Retention: I don’t just resolve complaints, I turn them into loyalty-building opportunities with empathetic, thoughtful service.

✔️ Shopify & E-commerce Support: Manage order issues, refund requests, product inquiries, and more, keeping your store’s reputation intact and customers smiling.

✔️ SaaS & Technical Support: Provide Tier 1 support for your software users, troubleshooting issues, answering common questions, and escalating when needed.

𝐖𝐡𝐲 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞:

✔️ Hands-on experience with Software tools

✔️ Strong communication skills with a calm, customer-first approach

✔️ Fast learner, proactive problem solver, and dependable team player

✔️ I genuinely care about delivering the kind of support you’d want for your best customer

✔️ Committed to building systems that reduce churn and increase client loyalty

Ready to Elevate Your Customer Support Experience?

Contact me today, let’s create a customer support experience that strengthens your brand and scales with you.