CHIMAMKPA OGUGUO | ADMINISTRATIVE VIRTUAL ASSISTANT--
Linkedin Profile
Working Remotely
Data Entry | Web Research | Schedule Meeting | Email Management | Customer Support
Administrative Virtual Assistant with 2+ years of experience providing executive-level support and managing high-volume customer inquiries.
Skilled in effective inbox and calendar management, coordinating meetings, accurate data entry, and comprehensive web research and data mining.
Strong communication and time management skills, with commitment to maintaining data accuracy and enhancing client satisfaction across multi-platforms.
Work Experience
Administrative Virtual Assistant Aug 2024 - Present
ALX Africa Remote
Provide high level administrative support, including inbox management, calendar management, coordinating meetings, maintaining documentation and preparing presentations.
Conduct web research and data mining projects, gathering targeted information and compiling data to support decision-making processes.
Handle and organize over 1,000 data entries per month across multiple projects to ensure data reliability.
Customer Support Representative Jan 2022 - July 2024
VeeCrowns Tech World Remote
Maintained detailed records of customer interactions and transactions, ensuring accurate data entry and follow-up for ongoing support needs.
Collaborated with cross-functional teams to address customer feedback and identify opportunities for process improvement, contributing to higher customer satisfaction.
Engaged with customers through social media platforms, responding to inquiries and providing support to build brand loyalty and community engagement.
Skills
Data Entry and Data Management
Web Research and Data mining
Email Management
Attention to Detail
Organizational Skills
Communication and Phone Etiquette
Customer Service and Support
Problem-Solving Skills
Time Management
Education/Certification
Federal University of Agriculture Umudike, Umuahia
B.Sc Pure and Applied Chemistry
VeeCrowns Tech World
Virtual Assistance Training - Aug 2021
ALX Africa
Virtual Assistance Training - Oct 2024
