Oguanya Jennifer Ifunanya

Jennifer Oguanya Abuja. Nigeria. --www.linkedin.com/in/jennifer-ifunanya042 ABOUT ME I'm an experienced Virtual Assistant and I helps businesses, entrepreneurs, and professionals stay organized and productive. I thrive in remote work environments and easily handle administrative tasks, so you can focus on what matters most. I'm always looking for ways to improve, learn new skills, and make your work life easier. SKILLS & PROFICIENCIES Administrative and Executive Support Customer Support Project Management Email & Calendar Management Proficient in content strategy and creation Appointment Scheduling & Travel Management CRM Tools Social Media Management Problem-solving Time management Communication and Adaptability Marketing LICENSES & CERTIFICATION Virtual Assistant Trainee Certificate August 2024 to December 2024 Issued by ALX Africa - LinkedIn Basic Video Editing & Content Creation Certificate January 2025 to February 2025 Issued by O.A.C Ada Igbo Nile. WORK HISTORY Jan 2024- Aug 2024 ADP Position: Customer Support Representative. Handling customer inquiries via phone, email, chat, or social media Responding to customer questions and concerns in a timely and professional manner. Resolving customer complaints and issues efficiently and effectively. Providing product or service information and solutions to customers. Documenting customer interactions and problems in a CRM or ticketing system. Oct 2023 – June 2024 BILAAD REALTY Position: Promotional Investment Executive Develop and implement promotional strategies. Responsible for managing promotional budgets effectively. Oversee the planning, execution, and evaluation of promotional campaigns. Negotiate contracts and partnerships with external vendors, agencies, and media outlets to secure favorable terms for promotional activities. . EDUCATIONAL BACKGROUND Enugu State University of Science and Technology Bachelor's degree in microbiology. (Second Class Upper Division) September 2018 - September 2022 Certificate of National Service National Youth Service Corps (FCT Abuja) July 2023 - July 2024 REFEREES Dr. Ernest Emeka Eze Managing Partner, Ernest & Co. (Chartered Accountants and Tax Consultants)-