Ogochukwu Okereke

 OGOCHUKWU OKEREKE Tel:-/- Email:- Location: Asaba, Delta state Nigeria320104 I am a hardworking focused customer care agent with knowledge of customer service, data entry, and records management. I am focused on completing work quickly to consistently exceed targets. I’m aimed to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals. EXPERIENCE Sales representatives Lagos, Nigeria. January 2022- Till date Vodafone mobile company Advised clients regarding accounts, pricing schedules and financing options. Generated leads and maintained lists of prospective customers. Trained newly hired sales team members regarding company procedures and standards. Attended scheduled training sessions, department meetings and company events to build expertise and promote company image. Emailed regular and prospective customers to build long-term customer relationships and networks. Developed and maintained strong customer relationships and networks within designated sales territory. Remained current on relevant product and industry information to provide up-to-date catalogs and services. EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE Abuja, Delta state Hancarri online footwear store, March 2021 – December 2021 Maintained good communication skills and ensure that customers' concerns were settled and ended on a happy note. Followed up with customers' queries regarding product functionality and overall satisfaction. Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions. Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials. Conferred with customers by telephone or in person to provide product or service information. EXPERIENCE ASSISTANT OPERATION MANAGER, Asaba, Delta state, Nigeria Triple delight eateries April 2020-January 2021 Oversaw company and vendors accounts and negotiated contracts with financial partners. Track companies inventory and ordered new products to replenish equipment levels. Excellent written and communication skills. Forecasted business levels and set appropriate schedules to meet demand and maintain budget target Engaged in the training of newly employed staff Checked team activities regularly and perform daily pep talks with the team informing them about new product goods and services. Used company approved selective hiring criteria to maintain a quality team. Registering the company bakery with the national agency for food and drug administration (NAFDAC) and getting licensed. Coordinated and supervised activities of the team to consistently meet customers need. Oversaw daily operation with practice eye, focusing on efficiency, team collaboration, and process improvements. Improved customer satisfaction and loyalty by building an atmosphere focused on positive memorable experiences. CUSTOMER SERVICE REPRESENTATIVE Asaba, Delta state Atmosphere sports lounge and event center, December 2019-Febuary 2020 Provided solutions, recommendations, and replacements with empathy and positive feedback. Shared insights with managements regarding member inquires, concerns, and complaints to improve products, operations, and policies. Completed sales, payments and refunds. Resolve customers inquires, complaints, and issues and used problem solving techniques to provide solutions. Communicated new and relevant information to customers and followed up on promises. Monitored and resolved service issues promptly. Delivered a high level of service and support to customers as a company ambassador. Responded to customers questions and complain. Completed paper work associated with price adjustments, customer returns. Completed and processed paperwork and records and entered important data in CRM. Answered inbound calls to greet and assist customers with various needs and questions CUSTOMER SERVICE REPRESENTATIVE Asaba, Delta state Film house cinemas, April 2016-November 2017 Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationship. Maintain knowledge of company products to provide helpful suggestions and recommendations to customers. Remained open to feedback from supervisor and peers to build and improve skill set. Sales of movie tickets and concessions to guests as well as ensuring that they get their maximum satisfaction. Excellent written and communication skills. Able to work with little or no supervision. Completed paper work associated with merchandise, price adjustment, and customer returns. Conducted follow up calls to customers. Documented and classified members issues to implement proper service and solution. Returned customers calls and responded to inquires and complaints. Answering calls or emails from customers and assisted with special request or resolving complaints. Customer Support Representative Asaba, Delta state Cartege cinemas, April 2017- November 2019 Built strong relationship with suppliers and key customers to secure competitive products and prices. Provided employees with guidance in handling difficult problems or resolving escalated complaints or disputes. Maintained professional working relationship and promoted open lines of communication with staff. Monitoring and maintaining of required stock levels. Processed product orders, entered customer’s data, and completed stock replenishment. Helped resolve product returns, responded to supply inquiries, and answered order status questions. Documented daily sales data and drafted sales report. Studied customer’s interactions with products and collected feedback to identify potential service improvements. Notified customers about estimated deliver y time and described service terms and conditions. Trained newly employed staff on the product. Removed expired or near to expire products to be sold before expiring date or return back to the supplier depending as agreed by the supplier. SALES REPRESENTATIVE Asaba, Delta state Glo mobile network January 2014 – December 2014 Provided customers with a clear understanding of data, and call charges, and explained the types of call plans to activate to. Addressed customers courteously using suitable methods and problem solving skills. Followed up with customers regarding the product functionality and overall satisfaction. Assisted with mentoring new employees during and after training. Excellent written and communication skills. Strong ownership of customer’s issues. Motivated fellow workers to perform with persistence and integrity to demonstrate true excellence. Maintained up to date knowledge about products and promotions. Sales of recharge cards, sim cards, wifi, modems, and phones and inform customers of incoming and ongoing promotions. Made amicable decisions for customers and the company to handle customer’s situations. Arrange attractive and creative displays to catch the eye of incoming customers and encourage sales. Kept a good and accurate record of all sales made as well as records of all available products. EDUCATION BACHELOR OF SCIENCE (BSC) LAB TEC FISHERIES & AQUACULTURE ASABA DELTA STATE