OGOCHUKWU JOY EKECHUKWU
15 Nnokwa Street, Along Canoe Road, Oke-Afa, Ejigbo, Lagos State- |-CAREER OBJECTIVE
A customer service/support personnel, an administrative and service-focused personnel,
virtual/executive assistant, an analytical leader, passionate about solving clients’ problems,
creating and managing communication, providing strategic support to executives and data
management officers, developing relationships to ensure loyalty and growth, providing top level
client support and resolution of issues, and using tech tools to achieve results + 5 years of
experience in budgeting, managing files and schedules, in strategic leadership and management,
programme planning, and project implementation. Seeking to leverage my professional expertise
to grow in a role as deemed fit in your organization or institution.
WORK EXPERIENCE
Customer Service Representative
June 2015 – 2017
Ehi Multi-System Nigeria Limited, Lagos State.
Responsibilities:
Provided administrative support, including processing purchase orders, service contracts
and financial reports.
Aided colleagues, managers and customers through regular communication and
assistance.
Managed team petty cash, purchase orders and account transactions.
Established workflow processes, monitored daily productivity and implemented
modifications to improve overall performance of personnel.
Handled all customers' complaints and provided a quick response to all inquiries.
Informed clients on offered company products and services and ensured the timely
delivery of exceptional services to meet clients' needs.
Executive Assistant to the Chairman/Personnel Officer
2010 – 2014
Today Interior Nigeria Limited, Lagos State.
Responsibilities:
Kept track of the Chairman/Personnel Officer’s calendar and scheduled meetings
accordingly.
Managed an active calendar of appointments for individual requests.
Assisted in the preparation of PowerPoint presentations for the Chairman/Personnel
Officer when and where needed.
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Corresponded directly with those critical to the company’s success.
Handled confidential and sensitive materials, as well as those that require analyzing
before composing detailed responses.
Helped maintained a master calendar of conferences and compiled documents for
meetings.
Produced professional quality reports (per month, quarterly, and annually).
Proactively coordinated and engaged with Management team in planning and
organizing events, activities and calendars.
Responded to emails and other correspondence to facilitate communication and
enhance business processes.
Scheduled appointments and handled calendars for senior leadership.
Handled scheduling for executive's calendar and prepared meeting agenda and
materials.
Responded to emails and other correspondence to facilitate communication and
enhance business processes.
Produced accurate office files, updated spreadsheets and crafted presentations to
support executives and boost team productivity.
Assisted in coordinating implementation of policies and practices across organization.
Gathered documents, data and formulated analytics to prepare issues for discussion
and reports for review.
Produced accurate office files, updated spreadsheets and crafted presentations to
support executives and boost team productivity.
EDUCATIONAL QUALIFICATIONS
Imo State University
Bachelor of Science Degree (B.Sc), in Computer Science
Adesua College, Idinwe Ewato, Edo State
West African Examinations Council (WAEC)
(2021 in view)
2003 – 2008
TRAININGS
Information Technology/Technical Support (2021)
Eagle Institute of Information and Technology, Lagos State – Diploma in Data
Processing and Graphics Presentation (2009).
CORE SKILLS
Task, talent management, and time management
Relationship building and community Relations
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Customer acquisition and retention.
Book keeping and data entry
Use of technologies like Trello, Slack, Monday.com, Zapier, Trackify, Nifty, Google
Drive, Onedrive, Dropbox.
Presentation skills; Microsoft Office (use of MS Word, Excel, PowerPoint, Outlook, and
Notebook)
Communication skills (writing, speaking, and listening).
Use of communication tools like Skype, Slack, Teams, HubSpot, Zendesk, and Intercom.
Use of video conferencing/meeting apps like Google Meet, Microsoft Teams, Zoom,
Teamsviewer, and Streamyard.
Contract negotiation and procedure implementation.
Crisis management, budget management and operations management
HOBBIES/EXTRACURRICULAR ACTIVITIES
Traveling, Reading, chatting, Contributing/sharing ideas with the IT Support community.
REFERENCES
Available on Request.
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