Ogochukwu Joseph Ernest

1 JOSEPH ERNEST OGOCHUKWU AKOWONJO, ALIMOSHO LAGOS STATE, NIGERIA. | +234 - |-| Linkedin Professional Summary Solution-oriented Customer Service and Sales Professional with 3+ years of experience in delivering exceptional data-driven services for boosting organizational sales and growth using datasets. Driven to transition into data science through a masters program, to combine a strong knowledge of programming and a solid background in economics to gain advanced proficiency in data-informed decisionmaking, translating data to spur innovative solutions for business growth. Education History Bachelor of Science in Economics, Ebonyi State University, Nigeria- Coursework: Econometrics, Business management, Statistical Analysis, Quantitative methods, Microeconomics, Macroeconomics, Accounting. Work History Odunade Evergreen Impex Sales Representative: 01/2022 - 09/2023  Spearheaded revenue growth initiatives through strategic prospecting and relationship building, exceeding sales targets, and achieving a remarkable 20% increase in revenue within 6 months.  Communicated tailored product value propositions effectively, utilizing strong communication skills and in-depth product knowledge, resulting in a notable 15% improvement in client satisfaction and increased repeat business.  Identified and cultivated potential customers through proactive prospecting and lead generation, demonstrating practical networking skills to expand the customer base.  Negotiated terms, pricing, and contracts with precision to secure sales agreements, consistently meeting sales targets and timelines. Superbrands Global Distribution Limited Customer Service Representative: 04/2020-01/2022.  Executed strategic marketing and engagement plans, achieving a 13% outperformance of the sign-up target for a customer loyalty program.  Proactively engaged customers through various channels, including phone, email, and in-person interactions, resulting in an impressive 80% reduction in negative reviews.  Addressed and resolved customer issues, complaints, and challenges collaboratively with cross-functional teams, leading to a notable 45% reduction in response time.  Diligently documented customer interactions, transactions, and feedback in the company's database, maintaining organized records and achieving a stellar 95% customer satisfaction rate. 1 2  Demonstrated efficient problem resolution by resolving customer issues and complaints within 24 hours, surpassing company standards and significantly improving overall customer satisfaction Certifications. 2025: Technical support fundamentals, Coursera. 2025: Software Automation, Koka Academy Limited. 2025: Data Analysis, Utiva. 2024: Virtual Assistant /Property management, Digital & Hospitality Hub. 2023: IT Support, Digital Witch Support community. 2023: National Youth Service Corps. Skills Technical Skills:  Data Analysis & Reporting.  Technical Support & Troubleshooting.  CRM & Helpdesk Tools.  Automation & Software Testing.  Cloud Collaboration.  SQL Basics.  Email management.  Virtual Assistant Tools management. Marketing/Sales skills.  Sales and Marketing.  Business Development.  Email/Phone Support.  Lead Generation.  Data Entry.  Upselling and Cross-Selling. Soft Skills      Problem Resolution. Excellent Communication Skills. Goal-Oriented. Collaboration/Teamwork. Negotiation and Persuasion Skills. Interests/Hobbies Football. Spoken Language(s) Fluent in English language: English language is my main language of instruction from primary to undergraduate studies. Also fluent in the Dutch language. Referee Available upon request. 2