Ogochukwu Joseph Ernest

JOSEPH ERNEST OGOCHUKWU PROFESSIONAL SUMMARY Results-driven Sales & Customer Support Professional with 3+ years of experience delivering exceptional customer experiences, exceeding sales targets, and driving sustainable business growth. Skilled in building long term client relationships, closing high-value deals, and providing personalized support that boosts retention and loyalty. Known for turning challenges into opportunities, I combine persuasive communication, problem-solving, and negotiation skills with a customer-first mindset. My mission is simple: to help businesses scale revenue while ensuring every customer feels valued. CORE COMPETENCIES • Customer Service & Client Support • Sales & Marketing Strategy • Lead Generation & Prospecting • Customer Relationship Management (CRM) • Upselling & Cross-Selling • Negotiation & Closing Deals • Problem Resolution & Conflict Management • Email, Phone & Live Chat Support • Business Development & Revenue Growth PROFESSIONAL EXPERIENCE Sales Representative Odunade Evergreen Impex | Lagos, Nigeria | Jan 2022 – Nov 2024 • Exceeded sales targets by 20% within 6 months through strategic prospecting, upselling, and relationship building. • Improved client satisfaction by 15% by tailoring product value propositions and delivering personalized solutions. • Expanded customer base by identifying and cultivating high-quality leads, resulting in repeat business growth. • Negotiated contracts and closed deals effectively, ensuring consistent revenue growth and on-time sales delivery. Customer Service Representative Maczin Nigeria Limited | Lagos, Nigeria | Apr 2020 – Jan 2022 • Increased loyalty program sign-ups by 13% above target through effective engagement campaigns. • Reduced negative reviews by 80% by resolving customer concerns proactively across phone, email, and in person channels. • Achieved a 95% customer satisfaction rate by documenting interactions and resolving issues within 24 hours. • Cut response time by 45% through collaboration with cross-functional teams to streamline workflows. EDUCATION ■ Bachelor of Science (B.Sc.) in Economics – Ebonyi State University, Nigeria (2021) CERTIFICATIONS • National Youth Service Corps (NYSC) – 2023 • Virtual Assistant & Project Management – Digital Hospitality Hub, 2023 • IT Support Certification – Digital Witch Support Community, 2022