Ogochukwu Ella Edeh

OGOCHUKWU ELLA EDEH Virtual Assistant | Customer Support Specialist PROFILE Highly organized and detail-oriented Virtual Assistant and Customer Support Specialist with over four years of experience providing administrative and customer support services. Skilled in managing emails, calendars, customer inquiries, and CRM systems across multiple platforms. Adept at multitasking, problem-solving, and maintaining strong client relationships in fast-paced remote environments. Committed to improving efficiency, delivering excellent service, and supporting business growth. PROFESSIONAL EXPERIENCE Customer Support Specialist – Bloomella Ventures 08/2023 – 01/2026 | Nigeria • Managed customer inquiries via email, live chat, and CRM tools (Zendesk). • Handled high-volume support requests while maintaining excellent response time. • Developed and updated FAQs to improve customer self-service experience. • Maintained accurate records of customer interactions and feedback. • Collaborated with internal teams to resolve issues and improve service delivery. IT Support Specialist – DataLife Environmental Services 01/2023 – 08/2023 | Nigeria • Provided help desk support and technical troubleshooting to users. • Reduced response time by 25% through efficient issue resolution. • Set up and managed remote support tools (AnyDesk). • Assisted in resolving system and user-related technical challenges. Virtual Assistant – Shynie Dental Clinic 10/2022 – 12/2022 | Nigeria • Managed email inbox and responded to client inquiries professionally. • Scheduled appointments and maintained calendars for smooth operations. • Handled order processing and administrative tasks. • Organized digital files and improved workflow efficiency. • Supported daily business operations remotely. EDUCATION Higher National Diploma (HND) in Accounting Delta State Polytechnic, Ogwashi-Uku – 2019 SKILLS Virtual Assistant Skills: Email management, calendar management, data entry, administrative support, file organization. Customer Support Skills: CRM tools (HubSpot, Zendesk, Salesforce), help desk software (Freshdesk), live chat (Intercom), complaint resolution. Core Skills: Communication, problem-solving, time management, multitasking, team collaboration (Slack, Asana), attention to detail, Microsoft Office. CERTIFICATIONS Digital Witch IT Support Google Analytics for Beginners REFERENCES Available on request