Ognjen Petricic

Are you looking for an expert customer service representative with experience working with Shopify stores?

My main goal is to respond to every single client within one hour and resolve their problems as fast as possible. There's nothing better than turning an angry client into a happy one after a few messages. 

 - ZenDesk, Gsuite, Live agent, Livechatinc, Zendesk Chat. Gmail Help Scout, Gorgias,xSellco, Buffer Reply, Hootsuite, Sprout Social, Facebook Messenger channel 

• Shippo. Tracking & Delivery Updates.Aftership .hipStation .ShippingEasy Shipping App. Ordoro Shipping.Easyship. 

• Experienced doing customer service for e-commerce/dropshipping stores

I'm able of;

-Providing 24/7 Live Chat and Email Support

-Providing Facebook/ Instagram Management

• Issuing refunds according to your refund policy

• Re-sending products to customers when needed

• Responding to all customer inquiries quickly and accurately

• Displaying a high level of professionalism at all times