Oghoreoghene Mowoe

MOWOE, OGHOREOGHENE BLESSING EXPERT AIRBNB CO-HOST LAGOS, NIGERIA •-• (- https://www.linkedin.com/in/oghoreoghene-mowoe PROFESSIONAL OBJECTIVE Experienced administrative virtual assistant with a keen eye for detail and exceptional organizational skills within the Airbnb sector with a proven track record in project management. Aiming to leverage my expertise to support dynamic teams and drive corporate success by streamlining operations, enhancing client communication, and optimizing workflows. Committed to delivering outstanding customer service, focusing on creating enjoyable guest experiences while ensuring timely and successful project completions. CORE SKILL COMPETENCE ● Guest Communication Booking Management ● Customer Service ● Excellent Communication Problem-Solving ● Calendar Management Price Adjustments ● Negotiation Skills Strong Organizational Financial Management Property Management Time Management Housekeeping Coordination Proactive Approach Emergency Handling PROFESSIONAL EXPERIENCE CHARLES AIRBNB Virtual Airbnb Co - Host (Remote) BOSTON, USA March 2023 - July 2024 ● Managed pre-booking inquiries, booking confirmations, and provided during-stay support at a response time of an hour to inquiries leading to guest satisfaction rating and increased booking rates by 70% . ● Oversaw calendar management and implemented price adjustments based on demand and market trends which helped maximize occupancy through strategic pricing, contributing to overall revenue growth. ● Coordinated housekeeping schedules to ensure timely cleaning and maintenance of properties aiding turnaround time for cleaning leading to improved guest satisfaction due to cleanliness, leading to higher ratings and repeat bookings. ● Managed guest reviews, responded to feedback, and suggested improvements during meetings resulting in increased guest trust and loyalty 80%, contributing to a stronger brand reputation. PINNACLE PEAK EVENTS AIRBNB, Executive Assistant/ Airbnb Co-Host DELTA STATE, NIGERIA Nov. 2020 – March 2022 ● Scheduled and coordinated regular maintenance, cleaning, and emergency repairs for the property took time to resolve maintenance issues within 24 hours leading to enhanced property condition and guest satisfaction. ● Assisted in planning and coordinating events hosted at Pinnacle Peak Event Centre, including logistics and vendor management which increased revenue from event bookings to repeat business from satisfied clients by 60%. ● Assisted with budgeting, invoicing, and tracking expenses related to property management and events, timeliness of invoicing there by improving cash flow management and financial transparency in Pinnacle Peak Event Management leading to better decision-making. ● Curated personalized guest experiences, including welcome packages, local recommendations, and special requests resulting in elevated guest satisfaction, loyalty, repeat bookings and referrals. EDUCATION ● DELTA STATE UNIVERSITY (B.Ed) Bachelor of Education in French DELTA STATE, NIGERIA 2013