OGHENERUKEVWE S. OJUEDERIE
Number 2 Shariff Ibrahim Street, Karmo District, FCT Abuja
Mobile: -, -
Email:-Filipino
Professional Summary
Dedicated and passionate Customer Service Professional with over 8 years of experience in
delivering exceptional customer experiences both remotely and on-site. Proven ability to build
relationships, resolve customer concerns efficiently, and leverage CRM tools like HubSpot to track
engagement and improve customer satisfaction. Strong communication skills, attention to detail,
and a commitment to ensuring a seamless customer journey. Seeking a remote role where I can
apply my expertise in customer engagement and problem-solving while achieving a healthy worklife balance.
Core Skills
•
•
•
•
•
•
•
•
•
•
Customer Relationship Management (CRM) - HubSpot, Intercom
Remote & On-Site Customer Support
Communication & Interpersonal Skills
Problem-Solving & Conflict Resolution
Customer Engagement
Multi-Channel Communication (Phone, Email, Chat)
Sales & Upselling Strategies
Appointment Scheduling & Follow-ups
Administrative & Organizational Skills
Data Entry & Record Keeping
Professional Experience
Customer Service & Administrative Manager
SOW Real Estate Nigeria Limited – November 2023 – October 2024
•
•
•
•
Managed client communication, ensuring timely responses and resolution of concerns.
Maintained and updated customer databases to track engagement and follow-ups.
Provided administrative and operational support, optimizing internal processes.
Coordinated client meetings and follow-ups to enhance customer relationships.
Corporate Service Manager
Gofa and Associates Nigeria Limited – November 2021 – October 2023
•
•
•
•
Implemented customer service strategies that improved client engagement and retention.
Handled customer inquiries via email, phone, and CRM platforms.
Scheduled and managed client appointments, ensuring seamless service delivery.
Led a team in improving customer satisfaction through personalized support.
Customer Service Manager
Home + Environment Security Limited – April 2015 – February 2017
•
•
•
•
Provided direct support to clients, ensuring a high level of customer satisfaction.
Trained customer service representatives to enhance engagement strategies.
Monitored customer interactions to improve response efficiency.
Handled escalated customer issues with professionalism and empathy.
Customer Service Associate
Etelecare Global Solutions (Philippines) – September 2007 – September
2008
•
•
•
Assisted customers via phone and email, ensuring all concerns were addressed promptly.
Updated and managed customer accounts efficiently.
Resolved billing issues and provided solutions for customer inquiries.
Education
M.Sc. in Molecular Biology
University of Hertfordshire, UK (2010 – 2011)
B.Sc. in Microbiology
University of Santo Tomas, Philippines (2003 – 2007)
Training
•
•
•
Customer Service Excellence
HubSpot CRM Training
Remote Work & Virtual Communication Skills
Why Hire Me?
•
Passion for Customer Service: I am committed to ensuring customers receive the
best experience possible.
•
•
•
Remote Work Experience: I have successfully worked in remote environments and
understand the importance of clear communication.
Tech-Savvy & CRM Expertise: Familiarity with HubSpot and other CRM tools
allows me to manage customer interactions effectively.
Work-Life Balance & Job Fulfilment: I am seeking a role that allows me to
utilize my skills while achieving a fulfilling career.
References
Available upon request.
