Oghenevwogaga Otitigbe

OTITIGBE OGHENEVWOGAGA https://www.linkedin.com/in/otitigbe-oghenevwogaga-1b598a183-No 25A, Harmony Estate, Lagos, Nigeria. SKILLS Customer Service Representative General Virtual Assistance Dedicated Cold Caller Appointment Setter Detailed Oriented Scheduling Email cleaning Customer Satisfaction Order Fulfillment Documentation and Control EXPERIENCE 03/2020 - PresentCustomer Service Representative, Global Integrated Service, Ajah, Lagos. Promptly handled an average of 75 customer support calls and addressed concerns about facilities, product mishaps, offers, and billing per day with an 80% customer satisfaction rate. Monitored and recorded top customer grievances with details about frequency and seriousness using an excel sheet or google sheet. Developed effective strategies to market customers’ goods and services. Handle 50+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services. Memorized the entire line of company products and services, including prices, and special discounts. Remained calm and courteous, even during moments of customer dissatisfaction. Speed on calls was 10% above team average. 07/2019 -01/2020General Virtual Assistance, Interlyn Real-Estates Inc., Ikoyi, Lagos. Ensured customer’ and vendors’ questions were answered accurately and within one business day. Processed files related to title and real estate transactions across 10 states Organized mail-outs of up to 500 addresses at a time. Responded to 20 internal and external telephone calls per day. Organized content calendar for future articles, and maintained documentation of published posts, in spreadsheets 01/2019 – 07/2019Administrative Assistant, May_bayker and sons Enterprise, Badore, Lagos. Schedule and coordinate meetings, appointments, and travel arrangements for team leads and managers. Developed new filing and organizational practices, saving the company $1500 per year in contracted labor expenses. Developed effective strategies to market customers’ goods and services. Purchased and maintained office supply inventories, and was always careful to adhere to budgeting practices. Maintain utmost discretion when dealing with sensitive topics. Manage travel and expense reports for the department team. EDUCATION Graduated 09/2016Higher National Diploma (HND), Petroleum Training Institute, Effurun, Delta State, Nigeria.