Oghenetega Odiri

Oghenetega Odiri- - Nigeria Professional Summary My motivation stems from resolving problems and increasing productivity; I am an expert in offering superior virtual support. I'm great at handling requests, organizing work, and providing correct information on time since I have a lot of communication and organizational expertise. My dedication to providing excellent service guarantees a positive encounter for both clients and coworkers. My expertise lies in promptly recognizing and addressing issues, providing proactive assistance that fosters corporate growth and effectively achieves goals. Skills ❖ ❖ ❖ ❖ ❖ Effective Communication and Conflict management Customer Account Management Strong Negotiation skills Microsoft Word, Zoho desk, Google sheets, Skype, Zoom Problem solving Professional Experience Medical Care Coordinator/Virtual Assistant Pseven Medical Centre April 2023 - Present ❖ Processed prescription refills efficiently, achieving on-time delivery, preventing interruptions, and enhancing adherence.. ❖ Coordinating with insurers to streamline claims, reducing rejections and boosting patient satisfaction. ❖ Ensuring compliance with healthcare regulations that helps minimize legal risks and upholds care quality through adherence to standards. ❖ Staying updated on continuing education and pharmacy practices ensuring high-quality support and care through the latest advancements. Administrative Virtual Assistant/HR Assistant Teezzor Consulting september 2023 – February 2024 ❖ Coordinated training and development programs, boosting employee skills and productivity. ❖ Managed and updated employee records, maintaining accuracy and confidentiality which eventually supported compliance and improved HR operations. ❖ Handled recruitment tasks, including screening resumes and scheduling interviews, reducing time-to-hire and enhancing candidate experience ❖ Assisted with onboarding processes, facilitating a smooth transition for new hires, which enhanced their initial experience and improved retention rates. Administrative Virtual Assistant B-n-B Cakes and Events February 2022 - August 2023 ❖ Handled client inquiries via email and phone, providing timely and accurate responses, which improved client satisfaction. ❖ Monitored reviews and addressed feedback promptly, helping to maintain client retention and onboarding. ❖ Coordinated with vendors for timely delivery of ingredients and event materials, ensuring on-time deliveries, which improved overall event efficiency. ❖ Organized and executed events, managing logistics and resolving unexpected challenges smoothly, leading to an increase in repeat clients. ❖ Managed calendars and schedules, resolved conflicts, optimizing time management and reducing overlaps Administrative Virtual Assistant/Customer Care Representative BEP Consultancy June 2021 – December 2022 ❖ Conducted phone-based pre-sales engagement, leading to an increase in customer interest and smoother transition to the sales team. ❖ Used Skype,, Facetime, Zoom, Google Meet, Excel sheets, and other digital tools for communication, which enhanced remote team collaboration and improved task completion significantly. ❖ Established trusting relationships with clients through effective dialogue and understanding of their requirements, leading to an improvement in client satisfaction and long-term loyalty.. Administrative Virtual Assistant Vingomur Nigeria Limited February 2020 – April 2021 ❖ Generated and sent invoices, ensuring accurate billing and timely payments, which improved financial management and reduced late payments significantly. ❖ Facilitated product customization to meet customer needs, improving satisfaction and increasing repeat patronage and referrals by a great percentage. ❖ Monitored stock levels, preventing shortages and maintaining product availability, resulting in zero delays in order fulfillment. ❖ Conducted market research to guide product development, enhancing relevance and boosting sales. Education and Certifications ❖ Bachelor Of Pharmacy Delta State University, Abraka, Nigeria ❖ HHFA data collection Training of trainers- WHO Health Emergencies Programme 2024. ❖ Inequality Analysis using Excel: Disaggregated data- WHO Health Emergencies Programme 2024. ❖ WHO/ICRC Basic Emergency Care: Conflict-Related Injuries, WHO Health Emergencies Programme, WHO. 2024 ❖ Infection Prevention and Control- WHO Health Emergencies Programme 2024 ❖ Certified in Digital Marketing, Clemads Global Consulting Limited, 2023. ❖ Certified in Procurement and Supply Chain Management, Clemads Global Consulting Limited, 2023. ❖ Certified in Human, Safety and Environment, Levels 1, 2 and 3, Clemads Global Consulting Limited, 2023. ❖ Certified in Beginner Course in Product Design and UI/UX, Future Academy Africa, 2022.