Oghenetega Majemite

Majemite Oghenetega -| - | Port Harcourt, RI SUMMARY Seeking Customer Service Representative role with 3 years of experience in high-volume call management and resolution of customer inquiries. Skilled in maintaining records, processing transactions, and ensuring customer satisfaction. Trained in product knowledge, adept at collaborating with teams to meet department goals. WORK EXPERIENCE Port Harcourt Lebanon Club Port Harcourt Customer Service Agent Oct 2022 - Present • Provide knowledgeable product recommendations and assist with inquiries to fulfill customer needs effectively. • Efficiently process orders, manage returns, and handle exchanges, prioritizing customer satisfaction and issue resolution. • Engage in ongoing training for product and service proficiency, and collaborate with colleagues to enhance customer service delivery. Rowany Bakehouse Port Harcourt Customer Service Representative Aug 2021 - Sep 2022 • Managed a high volume of customer inquiries via phone, email, and chat, ensuring prompt and professional responses. • Resolved product and service issues by identifying customer concerns and determining optimal solutions to maintain satisfaction. • Maintained accurate records of customer interactions, processed accounts, and organized documentation to support transaction integrity. • Processed orders, returns, and exchanges, focusing on efficiency and customer satisfaction; conducted follow-ups to confirm resolution of issues. • Contributed to team objectives and service improvements through active participation in training programs and collaboration with colleagues. EDUCATION Obafemi Awolowo University Bachelor of Arts (B.A) English Language, English Language 2014 CERTIFICATIONS Digital Witch Support Community, On Demand IT Skills Training SKILLS Excellent Verbal and Written Communication • Problem-Solving and Conflict Resolution • Time Management and Organizational Skills • Adaptability and Quick Learning • Ability to Work Under Pressure • Multitasking Capabilities • Proficient in CRM Software (HubSpot, Zendesk, Freshdesk) • Patience and Empathy