Oghenetega Etowe

I have extensive experience and proven track record in customer service over the past six years and I have developed and refined my skills in managing client interactions, resolving complex issues, and ensuring high levels of customer satisfaction.I providing of remote support to customers by assisting with the required technical knowledge in resolving complex requests, troubleshoot advanced technical issues on telephone and remotely for Enterprise customers within the EMEA region and US region, Strategies and execute the scoping of a customer's issue by collecting the relevant facts; investigate the issue, research, troubleshoot and resolve or escalate to the next level, Leverage experience and comprehensive knowledge to ensure that each support request attended to is handled as per the required Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and meeting them, documenting technical work and research in a detailed and comprehensive manner, Expedite compilation and analysis of customers' requirements to provide the best support advice and resolve their queries, Foster and maintain a proactive approach to customer