Ogheneruno Alexandra Ehana

Ogheneruno Alexandra EHANA Tel.: -, - Email:-LinkedIn Profile: www.linkedin.com/in/alexandraawalaruno CAREER BACKGROUND A dynamic and results driven sales professional with over 5 years of experience in dynamic and fast-paced environments. Demonstrated ability to handle inquiries and ensure satisfaction through personalized service delivery and cultivating a positive image of the company. I serve as the point of contact between your business and its prospects or clients and have a range of responsibilities including identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with clients. Skilled in building strong relationships and adapting to evolving customer needs, resulting in increased customer loyalty and retention. Proficient in leveraging effective communication and problem solving skills to enhance the sales experience and drive company goals..Proficient in CRM tools and microsoft office suite.Committed to delivering excellence in service and contributing positively to team dynamics SKILLS • Customer service • Lead Generation • Negotiation • Prospecting • Problem Solving • Effective communication • Relationship building • CRM Tools( Hubspot, Freshdesk,Calendly, Trello, monday.com) • Active listening • Time management • Strong Critical Thinking skills • Deal Closing EDUCATION University of Benin, Edo State. Bachelor of Science (B.Sc. Hons.), Geology 2010 Senior School Leaving Certificate (WASSCE) 2001 St. Maria Goretti Secondary School, Benin City, Edo State PROFESSIONAL EXPERIENCE Better Future - Yoga Box 2023 - Till Date Position: Sales Representative Job Description • Contributed to an estimated 25% sales increase for the quarter by communicating product benefits and providing excellent service. • Helped to develop policies, procedures and SOPs for the company • Improved customer retention by effective communication of products • Negotiated for great prices and improved targets reached • Troubleshoot problems and drive resolutions. ... • Escalated unresolved issues to relevant internal teams. ... • Collected prompt and accurate customer feedback. ... • Documented knowledge as solution articles. ... • Mastered the use of text blasts softwares for wider audience reach Polaris Digitech Limited Nov. 2015 – June 2016 Position: Customer Service Executive/ Sales Consultant Job Description: • Delivered friendly and efficient customer service and created a warm and welcoming atmosphere for clients. • Prompt attendance to all incoming phone calls. • Checked for, and attended to all requests for proposals and expressions of interests that concerned the organization. • Took down minutes during management meetings. • Sent and received correspondence and ensured information was passed to subordinates on time. • Scheduled and coordinated meetings and appointments for managers. • Checked for, and resolved conflicts relating to address location on a map. SABMiller Breweries PLC. Nov. 2013 – Oct. 2015. Position:Sales Manager/ Customer Success Job Description: • Contributed to an estimated 12% sales increase for the quarter by communicating product benefits and providing excellent service. • Helped to develop customer service policy, procedures and standards for the company. • Actively involved in staff recruitment. • Handled complaints and queries both from customers and staff. • Recommended potential services to management by retrieving customer information and analyzing customer needs. • Responded to telephone inquiries, providing quality service to customers and associates. TRAININGS AND CERTIFICATIONS • Entrylevel Product Management Course - July 2022 • Ingressive for Good /Geneza School of Design - Introduction to user interface design - April 2022 • WorkQ Free to Grow Capacity Building Course S.A Port Harcourt Nigeria – June 2014 • Telemarketing Diploma, Houston Texas, USA Lagos, Nigeria – May 2013 • Customer Service/Telesales - Certified Customer Service Professional (CCSP) - Certified Telesales Professional (CTP) • Microsoft Office Training (MS Excel, Word and PowerPoint) Agape Technologies – September 2011 REFEREE Available on request