Oghenenyerhovwo Okporho

OGHENENYERHOVWO OKPORHO Port Harcourt, Nigeria | - |-Virtual Assistant | Calendar & Travel Management | Customer Support PROFESSIONAL SUMMARY An organized and enthusiastic Virtual Assistant, proficient in calendar management, travel arrangements, event coordination, and customer relations. Dependable and proactive, with an unwavering commitment to supporting teams and orchestrating daily operations behind the scenes. Possessing a meticulous attention to detail and exceptional organizational acumen, I excel in streamlining processes to enhance efficiency. With an extensive understanding of various software tools and platforms, I am adept at managing communications, preparing documentation, and conducting research to facilitate informed decision-making. TECHNICAL SKILLS Calendar Management Email Handling Data Entry File Organization Travel Booking Document Preparation Online Research Spreadsheet Management Report Drafting Task Scheduling Meeting Coordination Data Management SOFT SKILLS Effective Communication Problem-Solving Accountability & Ownership Team Collaboration Independent Work Active Listening Empathy Expression Time Management Adaptability Skills Confidentiality & Discretion Organization & Prioritization Stress Tolerance Positive Attitude Trust Building Client-Centered Thinking PROFESSIONAL EXPERIENCE Customer Onboarding & Relationship Specialist May 2025 – Present CVTOCAREER (REMOTE) Acted as a primary liaison between the company and clients, offering onboarding support, responding to inquiries, and addressing feedback via chat, email, and phone. Ensured clients felt supported during the transition period, guiding them through setup steps and offering real-time assistance. Logged client needs, issues, and preferences to improve service flow and retention. Maintained a high standard of communication and professionalism in all interactions. Client Support & Optimization Specialist Apr 2025 – Present CVTOCAREER (REMOTE) Supported a portfolio of clients by reviewing and improving their job search preferences to increase the quality and relevance of job opportunities. Updated and aligned application documents (CVs and professional profiles) to match client experience and expectations. Organized and managed keyword categories, role types, and job titles to better reflect client career goals. Prepared brief status reports, flagged errors, and implemented improvements to enhance search results and client satisfaction. Worked closely with application support teams to ensure smooth handoff and follow-through after optimization. Maintained detailed tracking of client profiles, preferences, and adjustments using internal systems. Administrative Placement Support Analyst Mar 2025 – Present CVTOCAREER (REMOTE) Assisted in submitting targeted job applications on behalf of clients based on individualized preferences and industry goals. Conducted profile and preference reviews to ensure application accuracy before submission. Maintained structured records of applications sent, client priorities, and follow-ups across multiple platforms. Supported career progress efforts by ensuring alignment between application content and stated objectives. Managed up to 8 client portfolios per day, maintaining consistency, speed, and quality under set deadlines. Communicated clearly with supervisors and team members to maintain visibility, resolve blockers, and meet expectations. Virtual Administrative Assistant Nov 2023 - Feb 2025 LUSHFANE NIGERIA LIMITED Managed executive calendars, orchestrated daily agendas, and facilitated virtual meetings via Zoom and Teams. Developed and upheld meticulously organized spreadsheets for data entry and task management. Delivered prompt and attentive customer support through email and live chat, ensuring swift resolutions to inquiries. Cultivated strong relationships with clients by actively listening to their needs and providing tailored solutions. . Demonstrated exceptional organizational skills in managing multiple priorities, ensuring adherence to deadlines and project specifications. Contributed to a positive and productive work environment by fostering teamwork and encouraging open dialogue. Event Planning Assistant Aug 2022 - Oct 2023 DIKOVIS INTERNATIONAL LIMITED Helped plan logistics for local events including budgeting, vendor management, and day-of-event coordination. Managed a shared calendar for task assignments and team check-ins using Google Calendar and Asana. Coordinated post-event evaluations to gather feedback from attendees and team members. Developed summary reports to identify areas of improvement for future events. Facilitated team meetings to discuss progress and address any challenges encountered during the planning process, ensuring clear communication among all stakeholders. Utilized project management tools like Trello and Slack to enhance collaboration and keep team members informed of updates and deadlines. Established a budget tracking system to monitor expenses closely and ensure adherence to allocated resources. LICENSES & CERTIFICATES l ALX Virtual Assistant Program – ALX Africa (Completed November 2024) EDUCATION B.Sc Anatomy |2022| MADONNA UNIVERSITY, NIGERIA REFERENCES l Available on request LINKS l Contact Form l LinkedIn l Portfolio l Website