OGECHUKWU UMEH
- •-Abuja, Nigeria
PROFESSIONAL SUMMARY
Dedicated Virtual Assistant with extensive experience in providing exceptional administrative support.
Proficient in managing schedules, handling correspondence, conducting research, and leveraging
technology to streamline operations. Strong communicator with a keen eye for detail and a commitment to
delivering high-quality service.
CORE SKILLS
Virtual Assistance
Remote Communication
Appointment Setting
Scheduling/Email Management
Online Research
Data Entry and Data Management
Technical/Report Writing
Attention to Detail
MS Office Suite
Google Workspace
Trello, Asana
Canva
PROFESSIONAL EXPERIENCE
Upwork
Virtual Assistant
February 2024 - Present
Managed client schedules, organized virtual meetings, and coordinated travel arrangements.
Conducted online research, prepared reports, and created presentations for client use.
Handled inbound and outbound communications, providing administrative support.
Managed client data using Microsoft Excel, creating organized and easily accessible databases.
Developed and maintained comprehensive spreadsheets to track client interactions and projects.
Scheduled and managed email campaigns to nurture target customers using tools like Mailchimp and
HubSpot.
Taál Model Elibrary, Karu, Nasarawa State
Remote Library Assistant
September 2023 - January 2024
Evaluated users' information needs and provided tailored solutions via email and chat.
Maintained an up-to-date client information database using Google Sheets to enhance decisionmaking processes.
Conducted virtual workshops and training sessions for patrons on using digital library resources.
Achieved consistently high satisfaction ratings in post-interaction surveys.
Orientation Broadcasting Service (OBS) - Nasarawa State
August 2023
Technical Writing and Virtual Support Specialist
Assisted in coordinating remote activities of the communication department using tools like Microsoft
Teams and Basecamp.
Compiled technical reports and documentation for internal use.
Coordinated the collection of user information through online surveys, maintaining strict security and
confidentiality measures.
Provided administrative support by managing digital correspondence and documentation.
Creamy Berg Foods - Onitsha, Anambra State
Customer Service Personnel
December 2022 – May 2022
Provided remote administrative support, managing schedules and coordinating virtual meetings using
Zoom and Google Calendar.
Conducted online research to identify potential B2B clients and opportunities.
Maintained detailed records of client interactions using Notion and Asana.
Managed customer data and prepared reports for business analysis.
University of Benin - Benin city, Nigeria
Librarian Assistant ( Intern)
January 2019 – June 2019
Managed the organization, storage, and dissemination of digital documents.
Sourced information for users using various online databases.
Monitored and responded to inquiries through virtual assistant tools like Trello and Asana, ensuring
timely case resolution.
EDUCATION/TRAININGS
University of Benin, Nigeria
BSc in Library and Information Science
December 2021
Teachers Registration Council of Nigeria (TRCN)
December 2021
Digital Marketing and Content Creation
SideHustle
March 2022
Virtual Assistant Training Course
Udemy
March 2023
Diploma in CRM, PMP and HRM
Cheybis Institute
July 2024
Web3 and Blockchain Education
Women In DeFi
July 2024
Front End Development Starter Course
HerTechtrail
July 2024
Advanced Virtual Assistant Skills
Coursera
July 2024
REFERENCE
References are available on request.
