- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 35 years old
- Location:
- Abuja, Fc, Nigeria
- Experience:
- 7 years
OGECHUKWU NNENNA ONYIA
Abuja, Nigeria (Open to Remote Work)
Email:-| Phone: -
PROFESSIONAL SUMMARY
Detail-oriented Virtual Assistant / Operations Support Specialist with hands-on experience in
CRM tools, workflow management, customer support systems, and administrative
operations. Experienced in organizing digital systems, managing data, and supporting teams
remotely. Background includes government operations, international work experience, and
strong communication skills. Currently building expertise in IT support and workflow
automation.
CORE SKILLS
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Virtual Assistance & Administrative Support
Customer Support (Email, Chat, Ticketing Systems)
CRM Tools: HubSpot, Freshdesk, Zendesk
Project Management: Trello, Asana, ClickUp, Monday.com
Workflow Automation: Zapier
Communication Tools: Slack
Scheduling: Calendly, Acuity Scheduling, Picktime
File Management: Google Drive, OneDrive, Dropbox
Documentation: Google Docs, Google Sheets
Data Entry & Record Management
PROJECT EXPERIENCE
Executive Assistant & File Management Project
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Designed and organized structured file systems using Google Drive
Created client tracking systems using Google Sheets
Developed reusable templates for administrative workflows
Managed file naming conventions, sharing, and permissions
Customer Support System Setup (Freshdesk)
● Set up and configured Freshdesk support system
● Managed email integration and departmental setup
● Created a simple website using Blogspot
● Integrated support widget for customer interaction
Team Workflow & Collaboration Project (Trello & Slack)
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Built task management systems using Trello boards
Created detailed task lists and tracking systems
Integrated Slack for communication and workflow coordination
Designed simple automation processes
WORK EXPERIENCE
Scientific Officer (Level 9)
Abuja Environmental Protection Board, Nigeria | 2020 – Present
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Prepare reports and maintain accurate documentation
Manage and organize data and records efficiently
Support administrative and operational processes
Work within structured systems and regulatory frameworks
Collaborate with team members to ensure smooth operations
Maintain attention to detail and accuracy in all tasks
English Language Instructor
China | 2019 – 2020
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Managed schedules and coordinated classroom activities
Communicated effectively with students and team members
Organized teaching materials and resources
Adapted methods to meet different learning needs
Worked in a multicultural team environment
EDUCATION
Bachelor of Science (BSc) – Biomedical Science
University of Essex, United Kingdom
CERTIFICATION
120-Hour TEFL Certificate – TEFL.org (UK), Online
LANGUAGES
English (Native)
Igbo (Native)
Chinese – Mandarin (Intermediate)
AVAILABILITY
Available for remote internships, entry-level roles, and freelance opportunities in virtual
assistance, customer support, and operations support.
