Ogechukwu Henrietta Nwanji

OGECHUKWU HENRIETTA NWANJI CONTACT --Delta State, Nigeria EDUCATION Post Graduate Diploma in Education National Open University of Nigeria 2022 Bachelor of Computer Science University of PortHarcourt 2016 SKILLS Customer Support and Relationship Management Communication and Interpersonal Skills Problem Solving and Decision Making Administrative Efficiency CRM Software (Hubspot, Trello, Zendesk, Freshdesk, Slack, Zoom, Intercom, Clickup, Asana) Organizational and Time Management Microsoft Office Suite Team Leadership and Collaboration Google Workspace Project Planning and Management Experienced and dedicated professional with a proven track record in customer support, administrative roles, and project management. Seeking opportunities to leverage my skills and contribute to a dynamic team. WORK EXPERIENCE Administrative Assistant 2020 - 2023 Esteemed Hub Foundation Supporting the development and execution of various programs, managing logistics, registrations, and communications. Assisting in organizing events, managing registrations, and coordinating logistics. Demonstrated strong attention to detail and a willingness to go the extra mile to achieve organizational objectives. Supporting administrative functions to ensure the organization's seamless operation. Customer Service Support Hodskey Consultants Limited 2018 - 2019 Effectively communicated service information and assisted clients in navigating complex solutions. Collaborated with cross-functional teams to streamline processes and improve customer experiences. Provided exceptional customer support to a diverse client base, consistently achieving high customer satisfaction ratings. Utilized CRM software to track customer interactions, analyze trends, and provide valuable insights to the management. Secretary Adimsira International Limited 2015 - 2017 Managed administrative tasks, including scheduling appointments, coordinating meetings, and handling correspondence. Maintained organized filing systems, ensuring easy access to essential documents. Facilitated smooth communication between internal teams and external partners. Managed and maintained executive calendars, effectively coordinating internal and external meetings. Prepared and edited reports, presentations, and correspondence, ensuring accuracy and professionalism. Implemented efficient office management procedures, resulting in improved organization and productivity. Volunteer Enactus Nigeria 2013 - 2016 Worked with a team of dedicated individuals to successfully plan, execute, and monitor projects. Collaborated with stakeholders, partners, and team members to achieve project goals and deliver impactful results. Coordinated cross-functional teams to ensure smooth project execution, managed resources, and meeting all project milestones on time. Developed comprehensive project reports, showcasing achievements and outcomes for internal and external stakeholders.