Ogechi Promise Ekwueme

OGECHI PROMISE EKWUEME EXECUTIVE ADMIN ASSISTANT | CUSTOMER SERVICE Lagos, Nigeria | -|-| LinkedIn PROFESSIONAL PROFILE Detail-oriented and proactive professional with extensive experience in customer service, data entry, and executive administrative support. Adept at managing high volumes of customer inquiries, ensuring data accuracy, and supporting executive-level management. Proven ability to enhance operational efficiency, maintain confidentiality, and achieve high customer satisfaction rates. Stellar communication prowess with unparalleled organizational finesse, seamlessly liaising between executives and diverse stakeholders while managing schedules and critical documentation. Committed to leveraging expertise in CRM tools and customer-centric approach to facilitate seamless integration, enhance productivity, and drive business success. CORE SKILLS ▪Data Entry ▪Administrative Assistance ▪Customer Service ▪Data Management ▪Schedule Management ▪Documentation Management ▪Stakeholder Management ▪CRM Software: Recruit, HubSpot, Zendesk, Freshdesk ▪Communication Tools: Slack, Zoom, Microsoft Teams, Google Meet, Trello, Skype ▪Microsoft Office Suite ▪Typing Speed and Accuracy ▪Email Management ▪Office Organization ▪Calendar Management ▪Travel Coordination ▪Research and Presentation CAREER SUMMARY 09/2023 - Present Executive Assistant THE VA GROUP - LAS VEGAS, USA Key Responsibilities:  Manage executive files, records, and comprehensive data reports for executive review.  Coordinate executive calendars by scheduling meetings, confirming availability, leveraging expertise in calendar management, and executive-level meeting coordination.  Facilitate the 100% onboarding process for new clients and sales, ensuring a smooth transition and seamless integration.  Utilize advanced computer software skills, including CRM tools like Asana, Hubspot, and Google Workspace, to efficiently complete diverse administrative tasks and support services. 11/2022 – 08/2023 Customer Care Representative SPECIALTY LIFE INSURANCE - ONTARIO CANADA Key Responsibilities:    Provided exceptional customer service by championing 50+ inbound and outbound calls daily. Processed over 200 insurance applications monthly and ensured accurate documentation and compliance with company policies. Exceeded sales targets by 15%, contributing to a positive and productive team environment. 04/2022 – 09/2022 Data Entry Officer BRAND DRIVE – ABUJA, NIGERIA Key Responsibilities:  Maintained accurate data for over 500 client records weekly and ensured the integrity and confidentiality of sensitive information.  Utilized data management software to compile, verify, and organize large datasets, enhancing operational efficiency by 20%.  Coordinated with cross-functional teams to identify and resolve data discrepancies for improved accuracy and reliability. 01/2022 – 11/2022 Customer Service Officer NORTH STAR INSURANCE ADVISORS LLL – MI, USA Key Responsibilities:  Managed 500+ customer inquiries and resolved issues through efficient phone and email support.  Processed documents and moved clients to advisors, enhancing customer retention and satisfaction.  Developed and implemented customer service protocols, reduced response times by 30% and improved overall efficiency. PRIOR EXPERIENCES 01/2021 – 03/2022 01/2019 – 03/2021 01/2016 – 12/2019 Customer Service Officer MEDIA FACULTY – IMO, NIGERIA Office Admin FISCAL RESPONSIBILTY COMMISION General Secretary NATIONAL ASSOCIATION OF INFO. TECH. STUDENTS (NAITS) KEY ACHIEVEMENTS    Enhanced Productivity through Automation: Successfully implemented an automated email management system, reducing inbox clutter by 50% and enabling prioritization of urgent communications, thus enhancing executive productivity. Customer Satisfaction Scores: Spearheaded a customer feedback initiative, resulting in a 20% increase in overall customer satisfaction scores within six months, showcasing the effectiveness of service improvements. Data Integrity: Achieved a 100% accuracy rate in data entry tasks, ensuring data integrity and reliability for critical company operations. EDUCATION & CERTIFICATION 2022 Certificate of Commendation National Youth Service Corp 2019 B.Tech in Information Technology Federal University of Technology Owerri REFERENCES Available on request