Ogechi Nwaokenneyah

OGECHI BENITA NWAOKENNEYAH Medical Virtual Assistant (Remote) PROFILE SUMMARY Detail-oriented and dependable Medical Virtual Assistant with proven experience supporting healthcare providers in remote clinical environments. Skilled in patient scheduling, EMR/EHR management, medical documentation, and professional patient communication. Recognized for a calm, empathetic approach, exceptional organization, and strict adherence to HIPAA and patient confidentiality standards. Adept at working independently, managing competing priorities, and maintaining accuracy and efficiency in fast-paced healthcare operations. CORE SKILLS •Patient Scheduling & Appointment Coordination •Electronic Medical Records (EMR) & EHR Management •Patient Communication (Phone, Email & Chat Support) •HIPAA Compliance & Confidentiality Standards •Medical Documentation, Data Entry & Chart Updates •Insurance Follow-ups & Patient Reminders •Calendar, Inbox & Task Management •Attention to Detail & Time Management •Remote Work & Independent Task Handling •Multitasking in High-Volume Clinical Settings •EHR & Practice Management Tools: Ensora Health, Practice Better, Picktime, TherapyNotes & DrChrono PROFESSIONAL EXPERIENCE Remote Healthcare Support — HealthFocus Diagnostics: Apr – Dec 2025 •Provided comprehensive remote administrative and clinical support to healthcare providers, contributing to efficient daily clinic operations. •Managed patient appointment scheduling, confirmations & cancellations •Accurately updated, maintained, and reviewed patient records within Ensora Health, ensuring data integrity and compliance with healthcare documentation standards. •Responded to patient inquiries professionally via phone, email, and chat, delivering clear information and empathetic support. •Assisted with medical documentation, data entry, and report organization to support clinical workflows and provider decision-making. •Ensured strict adherence to HIPAA guidelines, patient privacy regulations, and confidentiality policies at all times. •Collaborated remotely with healthcare teams to prioritize tasks, meet deadlines, and support continuity of patient care. Medical Virtual Assistant — MedNuel Pharmaceuticals: Jan – Mar 2025 •Set and managed appointment reminders via phone calls, text messages, and emails, significantly reducing missed appointments. •Entered and updated visit notes, patient information, and supporting documents within EHR systems with a high level of accuracy. •Coordinated provider calendars and daily schedules to ensure smooth clinic flow and optimal time management. •Supported administrative workflows by organizing digital files, maintaining records, and tracking follow-up tasks. •Worked independently in a remote environment, consistently meeting deadlines and maintaining productivity standards. •Demonstrated reliability, discretion, and professionalism while handling sensitive patient information. EDUCATION & CERTIFICATIONS •Digital Health Medpharm Consult — 2025 •Digital Health & Medical Administrative Training •HIPAA Compliance Certificate — 2025 •Patient Privacy, Data Security & Confidentiality Standards •Digital Witch Virtual Academy — 2024 •Virtual Assistance & Remote Administrative Support References available upon request.