OGECHI JOHN
VIRTUAL ASSISTANT | ADMINISSTRATIVE ASSISTANT
Nigeria. |-| (-
PROFESSIONAL SUMMARY
A highly proactive and diligent virtual assistant adept at administrative management, project management, relationship building,
sales, and customer service. Adept at managing emails, communications, operations, and teams utilizing scheduling and virtual
meeting software. Proven track record of providing invaluable support to business owners and facilitating office orientation for new
associates. Skilled in Agile and PRINCE2 project management methodologies, coupled with proficiency in project management
tools. Demonstrated success in streamlining operations and optimizing processes to alleviate client burdens and drive efficiency.
Skilled in identifying areas for improvement and implementing solutions to enhance productivity.
SKILLS
• Negotiation
• Data Analysis
• Quality Assurance
• Analytical Thinking
• Presentation & Report Writing
• Team Building & Development
• Business Forecasting & Prediction
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Customer Service
Time Management
Project Management
Product Management
Relationship Building
Stakeholder Management
Communications Management
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Leadership Skills
Risk Management
Change Management
Process Improvement
Resource Management
Strategic Planning & Management
Requirements Gathering & Elicitation
TOOLS: Trello | Asana | Zoom | Calendly | Skype | Slack | HubSpot | Microsoft Teams | Microsoft Office Suite | Azure DevOps
MS Project | Jira | MS Visio | Balsamiq | WBS | RAID Log | Google workspace
WORK EXPERIENCE
Virtual Assistant
November 2022 – Present
FREELANCER
• Achieved a flawless track record, completing 100% of projects with top ratings.
• Revamped the organization's administrative structure which helped increase efficiency by 48%.
• Collated and managed data, files, and documents in an organized and visually appealing manner.
• Developed policies and procedures that improved staff’s morals, values, and discipline by 72%.
• Conducted comprehensive analysis of organizational issues and created strategies to help resolve them.
• Demonstrated excellence by successfully delivering 10 projects, all earning the highest client rating of 5.
• Orchestrated seamless daily operations with a small team of 5, ensuring optimal efficiency and productivity.
Virtual Assistant
May 2023 – March 2024
7VEN OAKS LIMITED LONDON, United Kingdom.
• Crafted comprehensive Project Initiation Documents, meticulously detailing project objectives and requirements.
• Orchestrated agile product development processes, overseeing sprints and effectively managing risk and issue logs.
• Spearheaded the review and enhancement of business cases, ensuring alignment with organizational goals and obtaining
necessary approvals for project viability.
• Engineered project plans, meticulously outlining key deliverables, milestones, and dependencies to drive project success.
• Directed sprint planning and retrospectives, fostering collaboration and continuous improvement while ensuring optimal
project outcomes.
• Produced detailed End of Stage Reports, providing stakeholders with comprehensive insights into project progress and
achievements.
Virtual Assistant
June 2022 – July 2023
ULTRATECH SYSTEM
• Streamlined scheduling processes, saving 64 hours per month for executive team members.
• Improved website traffic by 48% through effective content management and SEO optimization.
• Successfully managed a team of freelancers, achieving a 99% completion rate on assigned tasks.
• Implemented customer feedback surveys, resulting in a 23% improvement in client satisfaction scores.
• Optimized project management using Trello, resulting in streamlined processes and increased project success rates.
• Enhanced organizational effectiveness through apt management of CEO correspondence, leading to a 90% improvement.
• Maximized time management and meeting effectiveness with Calendly, achieving a 60% increase in productivity and
seamless virtual meeting coordination.
• Orchestrated the operational workflow of a dynamic 30-member cross-functional team comprising graphics designers,
web developers, and copywriters, catalysing an impressive 80% surge in productivity.
Sales Representative
September 2015 – November 2022
BET9JA (Bookies)
• Resolved customer inquiries and complaints promptly and effectively.
• Participated in sales training programs to enhance skills and knowledge.
• Collaborated with marketing teams to develop and implement sales strategies.
• Provided accurate and timely reports on sales activities and performance metrics.
• Maintained up-to-date knowledge of industry trends, competitors, and market conditions.
• Generated leads and cultivated relationships with clients to promote products and services.
• Ranked within the top 10% of sales representatives, consistently exceeding sales targets and driving revenue growth.
• Achieved a remarkable 35% increase in sales within 4 months, showcasing exceptional relationship-building prowess.
• Successfully persuaded clients, resulting in a 10% boost in sales and surpassing lottery targets, demonstrating persuasive
sales techniques.
• Collaborated with the data processing department to spearhead customer surveys and data-gathering initiatives, providing
valuable insights for targeted studies and documentation.
EDUCATION
Institute of Management and Technology
Bachelor of Arts in Mass Communication
April 2021
CERTIFICATIONS
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Virtual Assistance
Project Management
Google Workspace (Udemy)
Communication Management (Great Learning Academy)
Social Medi Management and Advertising Specialist (Digital Marketing Skill Institute)
Project Management and Business Analysis PRINCE2® and Agile Course (Almond Careers)
INTERESTS
I enjoy researching, reading, meeting new people, listening to music, and learning new ways and strategies to improve operational
efficiency and organizational growth.
REFERENCE
Available on request
