Ogechi Erem

🔍 Hi, 👋 

With over 4+ years of experience, I’m a results-driven Customer Service Specialist, Outstanding Lead Generator, Skilled Appointment Setter, and Virtual Support. I’ve thrived across industries including SaaS, Healthcare, E-commerce, Internet services, and B2B/B2C services.

As someone who is passionate about client satisfaction and business growth, I specialize in creating smooth customer journeys, resolving complex issues, and converting prospects into loyal, long-term clients. From handling high-volume support inquiries to booking qualified sales appointments, I bring clarity, strategy, and consistency to every customer interaction.

My proactive mindset, attention to detail, and proven ability to deliver measurable results make me a strong asset to any forward-thinking team.

HOW I ADD VALUE :

• Customer Service Excellence: Empathetic, fast, and effective support that earns trust and builds loyalty.

• Client Acquisition & Retention: Driving sign-ups, onboarding success, and turning prospects into long-term clients through relationship-focused communication.

• Lead Generation: Targeted outreach that fills pipelines and fuels sustainable growth.

• Appointment Setting: Booking quality meetings that drive conversions and business results.

• Virtual Assistance: Managing inboxes, calendars, and operational tasks with discretion and speed.

• Customer Journey Strategy: Improving every touchpoint to ensure a smooth and satisfying experience.

• Social Media Support: Assisting with scheduling, engagement, and brand consistency across platforms.

• Problem-Solving: Tackling challenges head-on with a solutions-first mindset.

• Process & Project Support: Enhancing workflows through project management and analytical thinking.

⚒️ TOOLS & PLATFORMS I USE:

Zendesk • HubSpot • Salesforce • Freshdesk • Zoho • Intercom • Microsoft Office • Google Workspace • ClickUp • Asana • Calendly • Mailchimp • Slack • Canva • Trello • Notion • Monday.com • Gorgias • DeepL • Chatbot • Time Doctor • Zapier • Shopify • Calendly • Picktime • Asana • Apollo. io 

If you're looking for someone who passionate about the quality of work they offer and delivers results, let's hop on a quick call to discuss further!