Ogechi Emmanuella Onwochei

OGECHI EMMANUELLA ONWOCHEI PROFESSIONAL SUMMARY Results-driven Virtual Assistant with over a year of experience providing top-notch support to clients. Proven track record of increasing productivity and efficiency by 30% through effective task management and technology integration. Skilled in email management, calendar organization, data entry, and customer service. KEY SKILLS Email Management Google Workspace Microsoft Office Suite Customer Service Social Media Management Sales and Marketing Support Calendar Organisation Relationship building Technical Support Data Entry Process Automation PROFESSIONAL EXPERIENCE VIRTUAL ASSISTANT Dynamics Service Provider (January 2025 – September 2025) ● Managed calendar for the CEO, ensuring seamless scheduling and reducing meeting conflicts by 20% ● Develop and implement processes to automate data entry tasks, resulting in a reduction in data entry time ● Provide exceptional customer service, resulting in a 95% client satisfaction rate ● Collaborated with the sales team to develop and implement targeted marketing campaigns. ● Conduct research to identify new technology and tools to improve productivity and efficiency, resulting in a 30% increase in productivity. ● Maintained detailed client records using Microsoft Excel and followed up to ensure customer satisfaction. ● Trained Interns on how to use Microsoft Office tools and Google Workspace. ● Made Research and drafted documents. VIRTUAL ASSISTANT | CUSTOMER SUPPORT REPRESENTATIVE LoadTally (February 2026-March 2026) ● Provided technical support to 20+ clients, resolving 95% of issues on the first call ● Created and implemented a knowledge base, reducing support tickets by 30% ● Collaborated with the marketing team to develop and schedule social media content, resulting in a 25% increase in followers and engagements. ● Developed and maintained relationships with key clients, resulting in a 90% client retention rate. ● Generated over 400 leads, achieving a conversion rate of 10%. ● Extracted and organised business contacts from multiple web sources ● Managed structured data using Zoho CRM ● Integrated a live chat system for real-time customer support ● Strengthened CRM outreach and follow-up systems VIRTUAL ASSISTANT | CUSTOMER SUPPORT REPRESENTATIVE Internflare (January 2026 - March 2026) ● Pitched Internflare to 5 CEOs, successfully converting 2 into active sign-ups (40% conversion rate). ● Responded to all prospect complaints and queries, providing step-by-step guidance to ensure proper registration, maintaining 100% accuracy and timeliness in support. ● Managed Internflare’s LinkedIn account, consistently engaging with leads and prospects to expand online presence. ● Completed 11 approved tasks with a 100% approval rate and met all deadlines (100% on-time task completion), demonstrating reliability and accountability. ● Contributed to process improvements by identifying bottlenecks in registration guidance and support workflow. CERTIFICATIONS ● Certificate of Completion, Virtual Assistant – Express Tech Academy Sept 2025 ● Customer Relationship Management – Coursera Sept 2025 ● Certificate of Completion, I.T Support – Digital Witch Sept 2025 ● Google Technical Support Fundamentals – Coursera Aug 2025 ● Certificate of Completion, Afriment Mar 2026